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January 2024 by Leggo
The closest office to me is FedEx Express but not FedEx Ground, and so coming into SWOK within the strip mall, I was already frustrated at having to go across the city just to return a package at a specific FedEx location. When I got there, I was further frustrated to find out that the same packaging quality I received the package in was deemed not good enough to be shipped back. It felt like I was being financially extorted since any damage to the packaging was obviously due to FedEx shipping it to me the first time around. Instead of being apathetic as I expected, Jonnette showed she cared and brought me out of my grumpiness by being extremely positive, helpful, and sympathetic to my issues. After seeing her work so hard to repackage everything properly while staying positive with me, I left much more happy than when I arrived. I understand it wasn't on Jonnette for the previous FedEx issues, but I appreciate her effort to find a positive resolution regardless of her accountability. It is my opinion that positive and hard workers like Jonnette should be financially rewarded for going above and beyond, especially in instances like this where they would not be held accountable for failing to go above and beyond.
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December 2022 by Val M.
Great service! Very friendly and helpful staff. I would definitely use them for print services.
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July 2022 by Genette Harris
The young man at the front desk was just lovely! Lain was super helpful and friendly and fulfilled all my shipping needs. Fed ex> UPS
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May 2022 by Bryson Kinder
Great place for large document printing! An employee named Ian, helped me get a large image to the right scale for a Dungeons and Dragons map and offered a few pointers to make future prints easier. A competitor in town refused to print the map or offer any assistance.
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May 2022 by Amy Chambless
Had a $200 package never arrive, this is like the 20th+ package over a 5 year span this has happened with for me due to FedEx… They claim these packages are delivered to me, yet they never arrive, nor do the drivers on my cameras. They close claims and state that I’ll get refunds from sellers. I want my packages, not $ back. Long story short, Drivers aren’t held responsible. I truly believe FedEx is a scamming company out to get people, stealing packages & causing businesses to eat the $. They’re going to end up caught eventually and I’m working on it.
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January 2022 by Geoffrey Lewis
Couldn't have been more helpful. Thanks to Logan for their help!
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November 2021 by Michael “MWags” Wagner
Do not use this FedEx location. They guaranteed overnight and charged me $44 Friday for Monday delivery. They can't even tell me where it went. My parents delayed their trip to a family reunion. Family matters, FedEx doesnt!
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August 2021 by Sara Horsechief
Very disappointed that they don’t accept Discover cards on their machines and even more disappointed they did away with the cash card option. The guy behind the counter didn’t even offer to scan my documents on his end on their machine.
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December 2019 by Frailty LovesKpop
The manager that was on duty tonight names Lee was lovely! He helped me when I was in a bind and was very kind even though I showed up very close to close. I recommend this store! They have caring people
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October 2019 by r f
The staff and management here are all the difference - they have provided consistent, excellent service for years!
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October 2019 by Marsha AndScott Jackson
Awesome Customer Service by Jean the Manager at Store #0124
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October 2018 by Maciek Wal
Awesome people here. Everyone is so friendly, I really appreciate it.
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October 2018 by lee stice
Great service
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June 2018 by Charlie Loomis
Great service!
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May 2018 by Linda
Always helpful
