About Holiday Inn & Suites Stillwater - University West, an IHG Hotel
The Holiday Inn & Suites Stillwater - University West, an IHG Hotel, offers recently renovated and spacious rooms with comfortable beds, making for a generally pleasant stay. Guests appreciate the helpful and friendly staff, along with the modern amenities and a good selection of TV channels. However, the hotel faces some challenges with staffing and maintenance. The hotel has only two housekeepers, which has led to issues such as rooms needing maintenance, including showers that don’t fully work and a sometimes unprepared front desk. One guest reported waiting about 20 minutes for service when the front desk was unoccupied, and another noted that staff appeared puzzled and frazzled during check-in. Additionally, the hotel’s breakfast service has changed from a self-serve style to a sit-down restaurant, which some guests dislike because breakfast is an important part of their stay. The kitchen staff has also struggled with staffing, leading to moments of unprofessional behavior.
Customer service experiences vary widely. Some guests find the staff helpful and attentive, while others criticize the front desk manager’s attitude, especially during emergencies. One guest shared a particularly negative experience involving the management’s cold response to a family’s tragic situation, emphasizing a lack of compassion and unwillingness to accommodate cancellations. There are also comments about the hotel’s aesthetic, with some finding the decor lovely, but others mentioning an inappropriate motif that they would prefer to avoid. Overall, while the hotel provides comfortable rooms and friendly service at times, staffing shortages, maintenance issues, and inconsistent customer service impacts the overall experience.
Perfect pit stop when needing a good nights rest when traveling, my only concern - the elevators were not working and baby had to use the back stairs!!!!!!!
February 2026
My experience at this Holiday inn has been exceptional from start to end, Tyler has assisted me with an issue I had with my room. I greatly appreciate being welcomed into this Holiday 5/5 stars for sure!
January 2026
Nice and easy place to stay for a quick trip to Stillwater. The staff were kind and helpful and the breakfast was very good with lots of options for everyone. The room was tidy. We found a jacket from a previous guest in the pullout sofa.
