Kay Jewelers provides a great customer service experience, with multiple reviews noting the helpful and knowledgeable assistance received, particularly from one employee. Customers report positive experiences for purchases, jewelry cleaning and inspection, watch repair, and navigating paperwork. However, some concerns are noted regarding the quality of jewelry, specifically mentioning issues with LeVian pieces needing repair for missing diamonds and rhodium wear. A minor critique mentions the store is sometimes closed for maintenance. Overall, clients describe a superior shopping experience where they leave happy and intend to return.
Customer service is great. Quality of jewelry could be better, especially with LeVian. I have had several pieces sent back for repair for diamonds missing and rhodium not lasting. The store is closed too often for maintenance.
May 2025
We love Kay Jewelers and have been so fortunate to have Todd help us with all our purchases. Christmas gifts, graduation gifts, birthday gifts, jewelry cleaning and inspection. Todd's attention to detail and personal care is a credit to this business. Thank you, Todd.
April 2025
We go in periodically for cleanings and to window shop. The staff is always friendly and customer service minded.
