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November 2023 by Beverley Morgan
Great People. Always Reliable and I appreciate them
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September 2023 by Mark Blakeman
I had a great experience with MFA Oil. The person who helped me set up my account and then schedule the appointment was extremely helpful. They reconfirmed the appointment prior to arrival. The driver was running late so they called with a revised ETA. When they arrived, they explained everything to me and the refill on my 1,000 propane tank was quick and easy. My experience was outstanding!!
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August 2023 by Bonnie Trammel
Best customer service I have ever had!! Ive been a customer for 10 years , Patrick & all the staff in Stroud are the best people to work with!Thanks for being GREAT!
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August 2023 by Apryl Welty
Very friendly and always there to help in any way they can. If you are a customer you matter to them. Your not just a number.
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August 2023 by brenda blassingame
GREAT PEOPLE TO TALK TO IN THE OFFICE !!!
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March 2021 by Truckin_Lady Team Driver
2-24-21In answer to your response...No you did not speak with me.... However.... I do understand about putting your established clients first. And yes I get that... On the other hand... When someone buys a home and the only source of heat is propane and the previous owners completely drain the propane so you have no heat one turns to the ones who they had faith in that could help keep their pets and children warm and are told there's no warmth coming anytime soon for the little ones that's pretty much what I'm trying to say...2-22-21There not accepting new clients until the end of March.... Dang... I have several family members who have been with this company for a while and since we were just moving to Oklahoma we were going to carry on the family tradition. Looks as though it won't be the case this time.
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February 2021 by Rachel Brown
I will not do business with them ever again. I purchased propane from them last year when I lived in a rental house. My landlord recommended them. I had called and made an appointment they were supposed to be out on a Friday afternoon before a major cold front moved through that night. They never showed up that day and my daughter and I had to sleep in our living room with a space heater to keep warm. I called and expressed my concerns earlier that afternoon about the cold and told Maggie that I didn’t think it was fair to charge me full price when they can’t meet their appointment she said they normally didn’t do it but “we can add the referral to your balance.” They showed up on Saturday at about 2:00 in the afternoon finally. The gentleman who filled my tank also came inside to light my pilot lights but stated his eyesight was poor and he wasn’t sure if he could get them all lit. He flooded my house with propane and only got one pilot light lit, I had two others. Which is illegal they’re not supposed to leave until all pilot lights are lit and deemed safe. When it came time to pay the driver I was supposed to have a $50 credit on the bill for a referral from my landlord. The balance was approximately $163 and I paid $113 thinking the balance was paid in full. A few months later I’m checking my credit and I find that they have reported a $50 balance to the credit bureau‘s. I would not recommend them because obviously they’re crooked and don’t believe in good customer service. So not only did they not apply the balance of the $50 owed to me they pocketed it and hit my credit because I never got it! Beware!
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February 2021 by Frank Pardus
We've used MFA for years and have had a great experience...until now.Over a month ago, MFA sent a driver out to deliver propane to our house. The regular driver has always been great, but they must have sent a different driver out. He backed into and crushed our double chainlink gate. Our adult daughter was home and saw what he had done. By the time she could get her phone to call her mom, the driver had completed the delivery, jerry-rigged the gate back in place and left.Initially the manager said he would take care of it, but when he saw the photos of the damage, he decided to turn it over to their insurance company. Besides, he said that the driver doesn't remember hitting your gate.After more than a month (mind you our property is fenced because we have livestock, so we've had to rig the gate to keep them in and it's been a pain for us to get in and out due to the rigging), the insurance company (Liberty Mutual) has denied the claim stating that the driver said he didn't hit the gate and she added, "besides, the truck is too tall to hit your gate".He RAN IT OVER WITH HIS REAR TIRES on one side, crushing the entire bottom tubing. ?I worked in the transportation industry for over 25 years (and still hold a CDL) before becoming a Registered Nurse. In life, I've learned that the best way to conduct yourself and your business is with integrity and honesty.MFA Propane is demonstrating neither.
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March 2020 by Elisha Thornton
Great experience with company, always has answers and always super friendly! Highly Recommended!!
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March 2020 by Cayle Lazor
Only thing this company has going for them is Patrick the office help never answers the phone and never has a clue what's going on
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December 2019 by Amy G.
Set up our propane tank on a new home. Fantastic service. Patrick was extremely helpful and very kind. Patrick went out of his way to make sure installation, setup, and tank fill all happened on the same day even though he had to sacrifice his entire day doing it. We got a wonderful price on our tank and fuel. Everything works exactly as it should. In this day and age, it is very hard to find a company that values its customers and follows through with what they say they are going to do. We highly recommend this company.
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April 2019 by Tracy T
99.9% of the time they've delivered on the same day. Very courteous employees.
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April 2019 by Steve McBride
Hard to get in touch on the phone. Prices are a little higher than most other places.
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April 2017 by K Stanley
We have been using MFA Propane for 4 years now (first at their little office outside of Prague, and now at Stroud), and they have been great. We've had none of the issues we've had with other propane companies, with long waits for delivery and poor customer service. And their pre-buy and contract programs are awesome.
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April 2017 by Rebecca Broughton
Had mfa stroud for 16 years totally 100% happy with everything to do with this company..people are great service is super..
