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“I visited the AT&T authorized retailer in Tahlequah, OK while trying to complete a transfer of billing responsibility for multiple lines. The process itself has been complicated and involved customer care, so I want to focus specifically on my in-store experience.
Cameron and Kaia both provided exceptional customer service. They were patient, professional, and went above and beyond trying to resolve an issue that was clearly not straightforward. Cameron spent well over an hour troubleshooting, contacting internal support, and exploring every possible option. Kaia, despite being newer, remained helpful and attentive while also assisting other customers in a very busy store. Their effort and attitude did not go unnoticed, and they are the reason I would consider returning to this location.
Unfortunately, my experience with another employee, Tiffany, was very different. During my initial visit, she encouraged opening a brand-new account instead of resolving the existing issue, even acknowledging it would shift financial responsibility unfairly. She also suggested meeting outside of the store to complete a sale for her own metrics, which made me uncomfortable.
On my return visit, Tiffany appeared frustrated when I was assisted by another employee, and her demeanor (including visible frustration and disengagement) was not professional. She ultimately left during a busy time without communicating with her team, leaving her coworkers to manage a full store, even as one employee was scheduled to end their shift.
I understand sales environments can be high-pressure, but professionalism and customer-first service should remain the priority. I truly appreciate Cameron and Kaia for their integrity and dedication, but the inconsistency in service at this location is concerning.”
“Very impressed with staff. I brought a very complicated situation to Chris and dude handled it with ease. All staff were very active and friendly. Hands down best experience in a phone store.”
“Great people and customer service I've bought all my subs from this place and gotta say if you want a good quality sub you gotta go with memphis. And if you want good customer service can't go wrong with Sooners TV best customer service ive ever had. Great people.”
“Domonic did an outstanding job today with helping me with some issues on my monthly bill and showing me new phones. Highly recommend going in and asking for Domonic at the Tahlequah, OK location.”
“First time going in, the person set me up with a new phone very quickly. But I didn't like the phone so the next day I had the person remove the SIM and place it in my older phone (which is still very good). If you go in, remember, you might like to keep your older phone. Tell them that and save yourself a trip. All employees were courteous and knowledgeable.”
“My partner and I were helped first hand by the manager Derek throughout the entire process. I never felt confused or misled, everyone was friendly and approachable. Would/will recommend the Verizon Tahlequah location for anybody looking for phone service and home internet”
“Just left Metro a happy customer again, second time in two weeks. This week, Candy set us up with home internet! Love this store and the service is and excellent price and no problems with reception!!”
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“It took 15 minutes to switch to Easy wireless. Melissa was very professional, friendly and was a great help.bThe service is so much better than my previous carrier and I love it!”