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November 2023 by Brittney Robertson
Sets an appointment to deliver shipment take off work for them to call and say can't deliver. you come get it or have to take off work Another day! paid 600 for shipping to be delivered to my house. Worst customer service I've ever heard of I didn't ask to deal with this company just paid 600 in shipping fees to have my order and get talked trash too.
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July 2023 by Eric Weathers
7/7/23 We paid them to ship ..........I've removed my previous complaint because they responded and tried to make good on the agreement.If it is possible, would you please update the Omega online freight portal to give us full visibility to all eligible options?Thank you for your assistance and attention.Eric
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April 2023 by J Kennedy
We have used this moving service a handful of times and no problems whatsoever. They deliver the trailer on time. They pick it up on time. Gets to the destination on time. They always answer the phone and answer my questions.
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April 2023 by sedric frierson
Excellent place to work
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March 2022 by Crala Marlin
They have the worst customer service! I have an item that has been sitting at their facility waiting on on delivery for 5 days. I called Monday and schedule for it to be delivered today, and was told I would receive a phone call 30 minutes before delivery. I have received zero communication from them today about the delivery and can’t get anyone to answer the phone! I am losing money every day they won’t deliver, because my business requires the package I am waiting on.
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September 2021 by Rita C.
Moved family pictures, electronics, furniture, tools from Tulsa to Tucson. 6x7x8 pod delivered in the morning. Was able to pack. Was hot and humid day but was packed in one day. Able to bring back everything we wanted. POD picked up on Monday. Delivered in Tucson the following week on Tuesday. POD looked the same as when it was packed. Cost was the same as renting SUV with drop charges. Driving fo 2 10 hour days with food, gas, tolls, and hotels would have been additional cost. Was able to fly home. Easy to work with the company.
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May 2021 by Jodi Frye
Great team helping us unload & reload our cargo. Very friendly crew.
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September 2020 by Ann G.
Love these guys!!!! We moved from La, CA to Tulsa, OK in April of 2020. These guys went way above and beyond in the midst of the virus melee. They were professional, and we above and beyond to make our move as stressless as possible. They were a ray of sunshine in the midst of our personal storm. In fact, they were the only ray of sunshine in our midst. Jamie at ABF in Tulsa was so helpful and we are so thankful.
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August 2020 by Quality Animating
They did not honk to us on Highway 69 bridge over Eufaula Lake.
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July 2020 by Jacquie M.
If you have more than a futon and a lamp, you're going to need more than one pod. They falsely advertise one pod on their site as being "for a 1 bedroom" lolol. In addition, beware of their "estimated delivery times." For one thing, your items will arrive at the latest possible time and date (very possibly beyond), but you can't reliably schedule the movers until the pods are actually at your destination because guaranteed U-Pack will not deliver on time.Their customer service reps always sound defeated, probably because they are constantly dealing with rightfully irate customers.
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December 2019 by Teresa F.
A terrible moving experience!!! This company ruined a 26ft load of my personal belongings then refused to honor the insurance. Their driver clearly had an accident of some type as the entire truck of my possessions was damaged. U-Pack is an unprofessional and unethical company. Do NOT contract with them or you will surely regret it.
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October 2018 by mike Donica
Broke my item (the same item) 3 times in a row. The item was a $1500 table crated in wood each time. Insurance offered me 10 cents per pound for a total of $10. They do not back up their damage claims because, as I was told, they have to protect the company. The representative told me their low damage rates were the best in the industry.
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September 2018 by David Evans
Convenient, nice driver and customer service throughout complete move from Tulsa to ft .worth
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September 2018 by MrAgentMann
Nice people. They let me pick up my daughters birthday present at the loading doc instead of it being delivered the next day (which would have been too late for her party). One of the managers even helped my carry it to my car and helped me unbox it in the parking lot so that it would fit in my car. Just very good caring people. I would give them fifty stars if I could.
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February 2018 by Zella S.
I was so impressed with ABF / U-pack in Tulsa. We had decided to load a uhaul in Bartlesville and then load the ABF Truck in Tulsa at the terminal. The day was pouring rain (after months of drought). They let us pull into the service bay and even helped us put the ramps from the uhaul to the ABF truck. They really went above and beyond to make it work. Really nice staff in Tulsa and paying for only the space you use is really cost effective for moving long distance.
