-
February 2024 by Matthew Jones
It looks like an AT&T store. It has a sign like an AT&T store. The staff dress like they work for AT&T... however... they are not a corporate store. Super disappointing staff and experience... made me question switching to AT&T at all if they let imposter's like this used their logo and name, but can't solve real AT&T problems.
-
January 2024 by samuel grosso
Tay was super helpful and easy to work with while fixing my phone issues. Can't wait to come back and get a new Samsung when they drop in February.
-
December 2023 by Adam Zepf
I had a great experience at this store, Chelsea gave me great advice and cared about me and gave me the best deals that catered to my needs and my cell phone usage. I’ll go back to this store and recommend it to others!
-
November 2023 by Fritha Ohlson
Beware- same as what others experienced, went in to upgrade phones having been a trouble-free AT&T customer for years, was pleasantly told new plan would actually lower my bill, but it nearly doubled as lines were added, insurance I repeatedly declined verbally (& didn’t have previously) was added, and none of the discounts I qualified for & arranged in store were applied successfully. Went to store to fix, different people there told me that what I was told before was false and that they could do nothing to fix it, that I had to call AT&T customer service. After a couple more months of incorrect bills & working with AT&T customer service by phone, think I finally got it all fixed, but not after having paid much more $ than I ever should have because of the added lines & insurance & lost discounts. Very unfortunate lesson learned that these sales people are not to be trusted- I guess my bad for being busy & trusting & not double checking what my account said before bill was auto paid. I have the AT&T service sheet that was hand filled in by the sales associate, but that’s not proof enough I guess and there’s no crediting for insurance after the covered time has passed. I will never set foot in this store again, and will warn everyone the same. These underhanded sales tactics will backfire by losing customers.
-
November 2023 by DeAndre Davis
Blake was excellent. Efficient and straight to the point. Much quicker than any AT&T experience I've ever had!
-
September 2023 by Rachelle B
I have been a customer with ATT for over 20 years with the same phone number. They refused to assist me and with just 3 phones my bill is over $300/month! I was told to call corporate loyalty to try to resolve my issue. The man who helped us was nice enough but this is ridiculous.
-
September 2023 by Cara Miller
Shawn was AMAZING. He upgraded our 2 phones, transferred everything. We were a PRIORITY in this store. Welcome back Shawn!!
-
August 2023 by Jeri Lynne
Shout out to Marvin for helping me get my new phone activated. The Illinois river drowned my iPhone which was pretty upsetting. Didn’t get one picture from the trip. Went to Wally World and purchased a new iPhone and couldn’t get it activated by myself. Couldn’t retrieve my info cause it kept wanting to send me a code via text. After many frustrating tries I made the best decision to head to the 91st and riverside location. Marvin was so helpful and walked me through the process and was very reassuring. Thank you
-
August 2023 by Delaine Michelle
Beware that associates at this store WILL add random services to your account!We went in about a month ago to upgrade both mine and my husband's phone. We are just now looking at our bill that AT&T will be charging us soon, only to find out that we have 4 new random services added to our line! We were asked if we wanted the protection service add to our lines, we said NO. Turns out that they DID add it along with putting the regular protection plan on my husband's phone and the "premium tier 4" on mine. Then we were asked if we wanted to add the premium Active Armor and to that, we also said NO. Turns out that was also added on our account! Then added a random at&t cloud service to my line, which I know was their part because I have never interacted with the a&t cloud app on my phone. On top of all that they also added the AT&T Next plan which once again, never agreeed to. All of these add-ons are an extra $58 on our bill, add-ons we NEVER agreed to. I WILL be calling the ethics hotline to report this and report this store.Do not get your service by Marvin P. He is the one who helped us that day and added things to our account.
-
July 2023 by Tanya Blades
Chelsea was very helpful and made sure we were taken care of. She went above and beyond and made sure we were able to get the best deal for our money.
-
July 2023 by Amanda Prickett
Eric was a great help and he even helped me learn a thing or 2 about my new phone! Riverside has the best customer service
-
July 2023 by Desiree Corona
The representative in the store couldn't merge both accounts to one . All tho it was the fault of the representative on AT&T customer service line . She also told me that the representative that went to my home charged me for lines of internet that should had been waived but since I didn't go to store and ask for them on the phone I had to pay for the items . She said in store I would had not had problems since the staff that they use to run fiber optic are capable but the ones in the customer service aren't capable.
-
July 2023 by Chara Kettlebell
Shawn was a fabulous knowledgeable expert in helping me get my phone back up and running. He was awesome in giving me the best choices in everything to help my life run smoother in the technology world. Thanks a billion!
-
July 2023 by Marcella Ellis
Yes, I would like to thank you for having an employee like Shawn at the Tulsa Riverside location. I had a bad experience at another location and was hesitant about trying again. But I was referred here and could not have been treated any better. Shawn is a credit to your organization, and I will be recommending him to anyone who needs help at AT&T.
-
July 2023 by Kathy Depew
Had a great experience at this store. The staff were friendly and very knowledgeable. They had my problem fixed very quickly. I highly recommend this store.
