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November 2023 by Dulcine Lozano
From the moment I walked in, I was greeted warmly and got worked on immediately. This is a sign of excellent customer service, and I truly appreciate it.
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October 2023 by Josh_ashton Pro gamer
2nd time this week they have kept my debit card after making a deposit, that I might add had already taken 15 minutes to make a small deposit! When I asked them to send my card the tellers all laughed like they didn't already waste enough of my time they also acted very unprofessional! Very rude if you ask me
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October 2023 by Brady Beard
Stephany is a great customer service rep. So helpful and professional!!
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September 2023 by Matthew Taylor
Very slow!!!! Like unreasonably slow. And the employees lethargic
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April 2023 by Jon Lowder
I have been banking with BancFirst for 4 years and they absolutely take great care of my banking needs the location at 41- Yale the ladies are awesome, from getting birthday cards to getting thank you letters just for coming . Is great customer service, during such a tough time in life
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January 2023 by Darrell Moncrief
this is the absolute worst place to Bank in Tulsa on the weekend. I spent 10 minutes in the drive-thru before ever being tended to. Finally was oh, so sorry for your long wait. I said, ok I want to make a deposit. It was another full 10 minutes before I finally had to ask, excuse me! Is it going to be much longer, I'm really in a hurry. After a couple of minutes the woman .. finally responded, Yes, I'm working on yours now. 2-3 minutes passed yet again before I finally, asked, excuse me! Who is your Supervisor? After another minute or so I was finally given a name. But still could not get my driver license back so I could go. Finally, I started demanding what the teller's name was. I tried for another minute or two to get the teller's name but she never would provide me with her name. And finally 2-3 more minutes, my driver license finally was returned. By then I was absolutely livid. I will be contacting the FTC.
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September 2022 by Brad Barner
Banking here will feel like time traveling. Their mobile app is horrendous and looks like it was built on a Windows 95 computer. Ridiculous fees and staff that refuses to help loyal customers. I finally switched to Chase and thank God I did.
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February 2022 by Krystal Everly
I've had an account for 8 years and after today I believe I will be changing banks! I just had the worst experience ever! Jordin you are the most rude teller I have ever encountered! I didn't even get my transaction completed! Thank you for not having any customer service skills! Banc first are you so short staffed you are allowing this!
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August 2021 by Md Hossain
They’re rude and disrespectful, go different bank
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May 2021 by Astrid Sahr
Flawless transaction!! Atiya Jackson was gracious, helpful, professional and very informative!!!
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February 2021 by Dan Jacober
I have been banking with BancFirst for 4 years and they absolutely take great care of my banking needs the location at 41- Yale the ladies are awesome, from getting birthday cards to getting thank you letters just for coming . Is great customer service, during such a tough time in life
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January 2021 by LtDan Jacober
I have been banking with BancFirst for 4 years and they absolutely take great care of my banking needs the location at 41- Yale the ladies are awesome, from getting birthday cards to getting thank you letters just for coming . Is great customer service, during such a tough time in life
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December 2020 by Ruben Castillo
Do not bank here if you deposit anything over 1k at a time. The manager is very untrustworthy even to clients. You will have holds placed on your funds due to her inability to trust her own clients!!! Please beware that if you want to be able to make big deposits and withdrawal with no issues this is not the place. Try Arvest.
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December 2020 by Lucius W.
Carrie the manager is very courteous and understanding. Pleasentery is not what you expect at a bank. Thats exactly the feeling i recieved while banking at Bancfirst.
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November 2019 by Stephanie Nichols
Each time I've been into this branch, the employees have been so prompt and very kind. Only good things to say about each visit there.