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April 2024 by adel alkazaz
I wish there was an option to give lower than one star. To all Bank of America clients, don't use this branch! Terrible service, and very rude staff.
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January 2024 by Anthony S.
I opened a small business account, and it was simple. The agent online was great. Now, I need to transfer funds and let the nightmare begin. The app will not show me how to find my account. All it wants is to open a new account. So I begin calling BOA, and make sure you have plenty of time to get nowhere. When I did get to an agent. I was told I needed to contact the original agent who helped me set up the account. At this point, his phone had issues, and you got the call ended. Now I am over an hour into this nightmare, and still nothing. My plan is to close this account and use a local bank.
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October 2023 by Raghavan Thatta
I went to the bank today. A issue of my name correction, without any appointment. But, I meet senior banker, Mary Angel Stoller. She is very helpful and she fixed it very quickly.
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August 2023 by Jimbo Turner
The drive thru is always slow. Lobby opens at 10:00am.
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July 2023 by Robbie S.
This bank is useless and it's employees. Waited an hour to open up checking accounts and had to leave because they're just literally useless. So annoyed!
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May 2023 by Siegfried Tomazsewski
Trying for 15 minutes to get a real person on the phone - terrible customer service. Correcting myself, now it's 25 min, and still press 4..... :-(In the meantime it's 1 1/2 hours where no one is responding at that location. Totally disappointing!!!
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January 2023 by Katelynn Sanders
Omolabake Bajela was super helpful and amazingly friendly and genuine! I had a great experience opening an account with her and talking! Thank you!!
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September 2022 by Stephanie Knabe
I would give 0 stars if I could. Not only did they take the drive thru out but the hours are 10-4?!? Seriously? Every time I go in they can’t help and send me to a different BOA. I am honestly thinking of pulling all our money out and changing banks.
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August 2022 by Karla Nunez
Literally the worst BOA you can ever go to. Everytime I go it's a huge wait and I walk out getting literally nothing done
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August 2022 by Jeremy J.
Was in line for 45 minutes to cash a check and they had atleast 6 employees walking around looking care free as only 1 lady was trying to assist customers. VERY INCONSIDERATE TIME MANAGEMENT
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June 2022 by Mary P
Awful, awful service and policies. I opened a business account with B of A and then had to close it 2 months later. They won't even cash a check from B&A itself. And, seriously, what bank closes at 4 PM on Fridays and is closed all day on Saturdays? Happy to leave this business.
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April 2022 by Gordon
Phoned this branch 3 times throughout the day. No answer during business hours. Who doesn't want a person's business?
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March 2022 by Chas
Literally promoting the spread of covid... They removed the drive thru and so now you have to go inside and wait for the world's slowest tellers to do anything... I would not recommend this branch to anyone and will be driving across town for now on when I need to go into the bank.Save yourself the stress and time and go to 51st and Sheridan, they actually care about your time and health.
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September 2021 by PLucia Kay
I walked in today with no appointment with a situation that Maria was able to take care of immediately. She got me over to a young gentleman that was very efficient, kind, & very patient with so many of my questions, & solved my situation! Always happy with the service at this bank!
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September 2021 by Dr. Yuri Ortega
The ATM, no function correctly
