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June 2025 by Dennis Eidson
Three different people asked if they could help in 15 min.
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June 2025 by Jerry Baker
I came. I bought 510-watt UPS. I left.
People were friendly. They didn't ask too many questions and I didn't make eye contact with anyone.
This is low stimuli shopping experience I enjoy most
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June 2025 by Jean Reeder
I went in today with a wish list and a budget. Lochlan was the one that took care of me, and made this one of the easiest process possible. I greatly appreciate his help and getting me a far better system than I imagined.
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June 2025 by alex kap
On 06/06/2025 I looked for Samsung S25 Ultra 512gb unlocked at Tulsa Hills, Olympia Ave Bestbuy. Since they don't have the Color of the phone that I prefer. They ordered thru online for me. I told to store pick up but the guy that you ordered for my behalf said better to address my physical address for quicker delivery and used my Residence Address. As it was for my Birthday present and will arrive on my Birthday, June 10th and I cannot wait to get home from work. After having gone from work and arrived home, The Package was sitting by door and when I picked up, it was very light and looks nothing was there inside the BOX because of no weigh on that. So I called the Fedex Ground location in Broken Arrow, OK. They said they cannot do anything but call the No. on the Label which is 888 237 8289. I called that No. and a woman sound like Indian accent picked the call and explained me that they will do a replacement on that. I call everyday the Customer Service, none of them could help me when the replacement phone will be sent or Local Store pick up if one available. Lately one guy answer that I replacement will be mail out. I asked to change instead of mailing, if available Local Store to pick up exactly that I ordered and they said Yes they have one available at 71st and Mingo, Tulsa, Oklahoma Store,. I keep asking them that it is True and Sure that I can go now at the Local Store and get it? They said Yes. So, on 06/14/2025 in the afternoon before I leave my residence and make sure to call the customer that everything should be in ready to be picked up when i get there, I dont wanna have any kind of complication. The Bestbuy Primary care people promised me get the phone at the local store. When I got there, they said it was stated that not ready yet to picked up. I was back and forth to the Local customer service people and the customer service with phone people, after 2 hours of waiting time spending there nothing was solved and I went home with empty handed. The Customer Service on the phone people, they said the made a case ID and told me to be solved the issue three days from now. I was upset with BEST Buy with their poor service. I don't TRUST Fedex from now on. They have some thief mail carrier that can their people package and I will not recommend to use any of Fedex carrier.
Note: The BestBuy the Particular Store in 71st & Mingo, Tulsa, Oklahoma the Majority of the Sales and the Primary care employees are very weird at Hospitality and not friendly! Looking aggressive!! They need to do better customer service. The one on Olympia Ave in Tulsa Hills BESTBUY store are excellent!
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June 2025 by Phillip Bassett
Good experience. Treated at the door, and tge knowledgeable associate knew exactly where to find the kind of random item we were looking for.
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June 2025 by Michael Gregory
Michael Gregory.
Thomas
July 12 1987
Mega Microsoft Xbox 360
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June 2025 by Ren Jiles
Has gone downhill over time to the point where most of the store is a mess, and the staff has very little motivation to help customers for any reason than commission all while their prices continue to skyrocket. Would genuinely suggest finding a more local store or even just Amazon for your electronics.
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June 2025 by Todd Rustad
Short wait for service. Convenient location.
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June 2025 by Zein Jones
Tuesday morning (June 10th, 2025), between 10:00-10:30 am, I came in to look at laptops. This staff member with brown hair, brown eyes, and short straight hair welcomed us in and asked what we needed, told us about financing (which we politely declined), then got another person to help us. We explained what we needed to that staff member, then he got someone else to help us, and we had to, again, explain what we needed. Then they helped us, and we attempted to leave. As we were heading for the door, the staff member in front, with the brown eyes and brown hair, stopped us and asked how financing worked out. I reminded him, politely, that we weren’t looking to do that. He then said, “oh okay, may I ask why?” with a rude tone and strange facial expression. I just calmly said, “we aren’t looking to do financing. Thank you,” and walked away.
I attempted to call the store, but they failed to answer. I will never be buying from this location, or likely any Best Buy, ever again.
Ah! I forgot to mention, that I went to ask one of the other staff his name, and they said he goes by “CJ.” That’s the young man who asked “why” when I didn’t want financing.
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May 2025 by Jordan Reagan
I always forget about Best Buy, but they did a fantastic job when we were there last. They were honest and helpful! I learned about several services they offer that I was completely unaware of! We will being using them again.
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May 2025 by gavin quirarte
Very helpful finding me a laptop. Great customer service
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May 2025 by Crystal Martinson
I am leaving a 5 star review because the manager of Geek Squad Diego was absolutely amazing. He cared about my problem and stuck with me through the entire issue until it was resolved. Thank you Diego.
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May 2025 by Peggy Martin
Amy, Bunny and Diego made my visit to Best buy perfect! My laptop crashed so I went to Best Buy to buy a new one. I left the new laptop in the hands of Geek Squad. Diego said it should be ready for pickup in a couple of days. Without Amy, Bunny and Diego, my trip to Best Buy would have been useless.
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May 2025 by J. Doolittle
Horrible service!
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May 2025 by Ryan Mayeaux
Sarah was awesome. I purchased a phone from her, she was very knowledgeable and answered all my questions. Thank you
