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February 2024 by Money Gram
This will be the last time I am doing business with them. They changed my pick-up time 3 times, and it's been over two months, and I still don't know when I will get my car back, all they say is that we will call you back, Not recommending this place.
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January 2024 by Christal Vessell
Worst experience ever!!! Ordered wrong parts for my car, parts were broken. Missed extensive damage to the under carriage! Wouldn’t hold themselves accountable for work with me on anything!! I would never recommend this place to anyone. Totally unreliable and rude! BEWARE DO NOT TAKE YOUR VEHICLE TO THIS BODY SHOP
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January 2024 by Micah “THEME3” S.
They got my car in quick to review damages from an accident. The offices were clean and employees professional
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December 2023 by tuchevypu
Took excellent care of me and my vehicle
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December 2023 by Wes Gregory
Good work
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November 2023 by Joseph Erman
Awesome people and very professional
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November 2023 by Beto L
I took my truck in and they gave me a time frame I will understand if it was move by days but it took months, 2more to be exact and today to make matters worse it wasn't ready ,because of miscommunication all buch of lairs I will said starting from Bryce. They never send full names
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October 2023 by Terry Dobbs
Did a beautiful job at their new satellite shop, near 96th and Memorial. Ask for David or Miranda. They're the best!
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October 2023 by Rev Susan Hubbard
Double charged labor. Took it up on themselves to diagnose a door issue that was told to them what was wrong and charged almost $400 for it as labor and diagnosis. Then charged 2 hrs labor on top of that. When questioned I was treated with contempt an annoyance, and toml when asking the questions of double charge the response was " we can charge you more". The fuel pump was covered under bumper to bumper and they wanted to charge labor and said it wasn't covered and had a fight about the coverage which we were right on and they didn't charge there. They had the truck, 7 days to plug in 4 plugs in the door panels, and put a fuel pump in. They chose to check motors in the doors and locks on the doors which they knew weren't the reason the windows didn't go up and down because when we called they told us that after plugging in the 4 plugs they rolled up and down the windows and it worked fine. Then they unnecessarily checked the other things in the door to run the diagnostic and labor up that they charged. I recommend them NOT. As everyone we talked to except one gentleman who sat behind a glass, was condescending, and talked to us like we were dirt. They wouldn't listen to double labor charge. I NEVER intend to do business with I'll Nichols ever again! They are crooks and will charge you jabot in diagnosis and also as a separate charge. How they sleep at night is beyond me cheating people like they do!!!
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October 2023 by Ricky Burr
We were rear ended by a truck that fled the scene. We chose Bill Knight Collision because Bill Knight Ford services our vehicle. They did excellent work and we are so thankful that Jordan caught damage to the vehicle that we had overlooked. That would have been very costly for us later, had she not detected the damage. We will use them again if the need arises!
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October 2023 by Ethel Schiller
These people are amazing our car looks brand new and beautiful again! Thanks guys for all you done for us and our car!
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August 2023 by John Buchanan
The repair of My Acadia was done ahead of schedule and looks great.
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July 2023 by Galen Martens
Unfortunately I needed repair after a collision. The partnership with GEICO made scheduling so easy. I could book right on the app. When I got to the shop, Wendy was very pleasant and welcoming. She inspected the damage and when I expected her to say repairs would be scheduled in a couple weeks, instead she asked for my keys because my car was going in immediately! She arranged for a ride to pick me up and kept me informed along the way, including pictures from the shop during repairs. When I picked my car up, it was so quick and easy. The entire experience was unlike anything I’ve ever had. It was fast, efficient and the car looks like new. Great job.
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June 2023 by justin chandler
For starters, they’ve had my vehicle for a month I can’t never get my visor to reach back to me. They do not update you. I will never use Bill Knight or anything, and I am passing the word on to family and friends never to do business with them.Service: Painting
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June 2023 by Jacob Day
Where to start. Was told my repair would take 2 weeks, or 14 days to be exact took over a month to get back (40 days) only after emailing and calling every department I could. I got back non-stop excuses. When I finally got my car back, the service was terrible, including tape that was left all over my car from the paint job. How that wasn't removed or seen doesn't make sense other than unprofessional and lazy. I only wish I would've gone anywhere but here. I would HIGHLY recommend going somewhere else. I thought being a direct geico affiliate it would be easier, boy, was I mistaken.
