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March 2024 by Brandon
Good experience. Friendly staff and the truck didn't have any issues. Best prices around too.
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February 2024 by Adriana Aguirre-Marquez
Absolutely would not recommend this location.Was told over the phone before I rented, it would be no problem if I didn’t have my physical lic. I had a picture and plenty more gov. Docs with me. She stated that she wasn’t going to do it because she needs to physically “hold” my license ??♀️. I begged this woman (Brenda) letting her know how urgent it was and would and could bring it back same day. She said No! They always borrow my vans and bring them back filthy. I’m not sure who “They” is but I’m assuming since I’m a minority that’s who “They” is. So in other words if I looked like her it would be no problem. Since I don’t I’m dirty and untrustworthy?. Sounds like a shmascist to me??♀️.
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December 2023 by Chad Tinney
Booked online for a Truck rental. Went to pick it up and had to call because they were closed. A lady answered and stated she cancelled the reservation because she doesn't have a truck. She said she called and left a message but no record of her calling. Even checked online and nothing. Why couldn't the website send a message stating it's been cancelled. I'd go with another company besides budget. I lost 350 dollars on the movers I hired and had to send them on their way. It wasn't there fault. Stick with U-haul.
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May 2023 by Laure
Budget was very good. They didn't have any hidden fees. I rented a truck with the possibility to keep it until the next day. But I finished before that so I returned it the same evening. What I like the most is that there were nohidden fees.
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March 2022 by Diane Thornton
Spottily staffed with heavily used trucks. If you aren’t in a hurry, it will do.
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March 2022 by Yakira Baruch
My original review was deleted because they don’t want the public to know how irresponsible they are. IF YOU ARE A SMALL BUSINESS DO NOT RENT FROM THESE PEOPLE. They gave me a damaged truck and tried to to blame me for the damages but then asked me to take the truck in to have it repaired. The trucks are not maintained and when I asked for the final bill she wouldn’t give it to me. The karma that is about to this location is going to be a sight to see. BUYER BEEARE
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December 2021 by Kristopher Lotz
Brenda is an absolute blessing. She saved the day for my move! Thanks Brenda
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July 2020 by James Boydston
Run by two of the nicest people you'll ever meet, and they do enough business to routinely have vehicles in a wide variety of sizes on location. If they don't have what you need they'll work hard to get it there. A+
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June 2020 by Kim Maddox
We were in Tulsa to help our daughter move. We rented a cargo van from another location in Tulsa. The reservation had been booked for 3 weeks. The day if we received a call that our 8 am pickup time was not going to happen and he may not have a truck until 5 pm. We gave him all day to get back to us. At 2pm WE called back and still did not have a guarantee of getting a truck that day. Now it may be the next day. This was unexceptable to us as we were on a time limit. We called Brenda at the Lewis Ave location. She offered to get us a cargo van in 45 minutes. She had to drive 20 minutes to get one and 20 minutes back. She went out of her way to get us the van we originally requested from the other Budget. The other guy did not offer at all to help or go get one somewhere else. Brenda also stayed late for us to get there to pick up the rental. We switched our reservation to her location and she gave us a new van that only had 1200 miles on it. Thanks Brenda for your help. She went over and beyond to help us and will go there again if we need to! Highly recommend.
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January 2020 by Andrea D.
Worst customer service ever!! If I could give 0 stars I would! Most rude old lady running the counter. Don't expect a single ounce of customer service out of her. Just rude remarks and eye rolls.
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December 2019 by Chris B.
Budget truck rental headquarters in Tulsa, so posting this review on every Budget rental site in Tulsa. Budget truck rentals should be avoided at all costs. Equipment reliability and quality (i.e. tires, is suspect, some in condition that should not even be in the road.....for instance 6 yr old trailer tires that blow out). Their customer service is an absolute joke. Responsiveness to roadside assistance is awful (visualize 7 hr trip delay due to their incompetence and blantenly incorrect information regarding repair that never happened). Trying to resolve issue with them after the fact was Totally fruitless. They had zero compassion nor would not face up to their ineptitude and incompetence. Never ever use them. Terrible company, terrible customer service. Worst experience ever in dealing with a company that was clearly in error.
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December 2019 by Laurie Allard
Very easy to rent. Great prices. Very accommodating and helpful.I definitely recommend this rental store.
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July 2019 by Chris J
Perfect place for renting trucks to move my legal marijuana.
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May 2019 by Lisa Cypert
We thought everything was fine the first time we went in to make our reservation. But pick up day, the lady seemed to be giving us the run around. We opted to use U-Haul instead and had a great experience there.
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April 2019 by Priyanka Sachdeva
Will def recommend this place. Customer service is excellent!
