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February 2024 by Tribes Of Yah
Great company. Very reliable
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December 2023 by Joey Shutrump
Ghost town.
I had seen an Apex lumber truck on the highway with some particular lumber I was interested in purchasing.
That day I tried to look up and call the google listed number to see if they had it in stock and if I could purchase some.
They never answered at 2:30-3:00 on a Thursday.
Fast forward a week or 2 I decided to drive out there… Office in front of lumber yard basically has some 8x11 printed pages that say “Employees only” and “No cash sales…”
I went ahead while I was sitting in their parking lot, and tried to call again to get the scoop of how I might be able to become a customer or make an order…
Once again no answer @ 1:20
On a Monday.
I would’ve been fine if I had reached somebody on the first phone call and they just said “we only develop relationships with contractors and if you’re not a contractor, we don’t want your business.“
That would’ve saved me a 30 minute trip and a waste of time.
By not even inviting any potential customer into an office of any sort at the front of what appears to be, and used to be 84 lumber, I don’t see how you can develop relationships.
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October 2023 by Andrew Andrews
Ive been calling and calling! No answer ever on supposed to be slow times. Im not driving out there for nothing.
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August 2023 by Tim Mason
Starting out we had trouble getting anyone to call back. We should have taken that red flag. We originally ordered exterior doors through them and trying to get them ordered and paid for was a several-day process because they would keep saying were working on the quote and will get back to you. I'm convinced the only reason we even got them ordered now is because my wife would follow up with them daily trying to get them ordered and paid for. Same process with the lumber package. We received the lumber package for our build it was shorted a little on some items and over some including LVL boards. This wasn't that big of a deal as I'm sure it happens a lot with any lumber company. I personally went to pick up our second needed order but they were out of stock on a few items needed but I was charged anyways. I went to mill creek and they had what we needed in stock. I have now been trying for over two weeks to get a credit for the lumber we never received and for the 2 LVL boards that were over. You can almost never get them to answer the phone and if you do they are rude. Customer service doesn't exist here. We paid for both orders with a card yet we can't get a credit. Jerry was the only one who would answer and was able to get us the lumber packages together. Unfortunately, it would appear he has no support. Looking back I would not have worked with this company but we took a recommendation. I would not recommend them to anyone based on the customer service or lack thereof. Still waiting on Credits and hoping that we actually have doors on order...
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June 2022 by Michael Moffitt
Hardware store is closed. It seems that they are not open to the public and now only sell to builders. Friendly staff
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May 2022 by MCMOFFITT
Hardware store is closed. It seems that they are not open to the public and now only sell to builders. Friendly staff
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November 2021 by will goddard
Very nice like the atmosphere I'm probably going to put an application in there for a job.
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May 2021 by brandon roper
Horrible customer service from unfriendly guys that seem to have something better to do.. can't even get them on the phone should you have an issue.
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May 2021 by Nick Orcutt
Very disappointed with this company. But I’m not building 100 houses a year so working with me means nothing to them.
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April 2020 by Ye
Got our wood beam 2 weeks late and it was wrong size. we ask for 2 smaller beams as well, 6 inch, and it came planned and was 5 7/8, so we had to buy a plane and plan all the other wood we were using so it could all look the same and fit well. Never buying wood from here again!
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March 2020 by justin larson
Not sure about the business end of it because the closed when they say they should be open Both on the website and I called the phone number I said normal business hours open Saturday till 2 PM drove all the way out here for nothing
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October 2019 by Nakiea Strecker
We wait months for supplies. Wrong supplies delivered. Windows installed incorrectly. Won't stand behind windows they sell. List goes on and on. Don't work with a builder that uses this company! It will cost you delay after delay on your custom home build. No one answers calls or returns messages to correct their errors.
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June 2019 by Tango “66” Mike
Wow. Milwaukee wall is awesome!
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June 2019 by Kat B
Store employees are great!
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May 2019 by Tony
Wow. Milwaukee wall is awesome!
