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January 2024 by Shanna Sharp
There are too many kids not working and playing around with each other. Not helping customers that are needing help. There are no sizes to choose from, low stock.
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December 2023 by Lori Phillips
I walked in this evening to a young girl facing the inside of the store. No greeting whatsoever, no eye contact so I said excuse me do you work here? “Um ya”..she says. still no eye contact and couldn’t be bothered to face me so I said would you like to help me? “Heavy sigh“( I’m not kidding) while still facing the back of the store “what do you need help with”? In an I’m so busy standing here with a scowl on my face doing absolutely nothing annoyed voice. I looked at the side of her head and said oh nothing I’ll go buy my 350.00 Jordan’s from someone who wants to be helpful. I don’t know how you train your people or if you do but I’ll never step foot in Champs again! I would have given zero stars if I could!
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December 2023 by Maven Ray
Worst place to shop. They ten employees and one register. The girl that had handled my sale had poor customer service. The wrong profile was pressed and she just changed the information of that account.
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September 2023 by TheQueensOnA Rant
The young man who waited on me was so sweet ‼️?He knows this store and inventory and THAT was a benefit to me.Lovely customer service from both gentlemen,I'll definitely shop @CHAMPS
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August 2023 by Jamie Pruitt
Usually the best shoe deals in the mall.
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July 2023 by Kaylyn mcculley
shop at champs very often, and the (i’m assuming) newer manager Aj has been amazing everytime i come in. he’s the most friendly, and kind. will continue to come back and send people to him!
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February 2023 by Samantha “Native princess” Mccosar
I'll be back Also have Rick and Morty shoes
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December 2022 by Y Nash
The line right now is ridiculously for no reason. They are only letting in 5-7 people. Why would you put your customers thru that smh. It’s Christmas who had time for that
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December 2022 by GHOST BOY
Nice environment good selection to choose from friendly staff's ?? lets keep it up you guys and ladies thnks ? ?
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October 2022 by daniel haidarian
These guys are basically nothing but trash and con artists don’t waste your money with them. I placed an order a while ago for two shirts ….they ended up giving me two shirts that weren’t even what I ordered and they were the incorrect size, when I called them they were like “oh we just didn’t have what you were looking for’’ this is totally unacceptable. Later on I bought another shirt and had to return it ….theyNever once let me know what happened with the return j had to reach out to them several times to figure it out. They then said they just refunded me because they didn’t have the product In Stock. They didn’t even refund me for shipping or the cost of returning their product to them. These guys are bottom of the barrel trash and I will NEVER spend money with these con artists again.
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August 2022 by Desiree Carnley
Great customer service and had the shoes we'd been to 4 different stores for!
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April 2022 by Fam Saepharn
The guy who claim to be the store manager there was rude and unprofessional. His name was Philip . He tried to give me a hard time for returning a few items that was under my rewards phone number. At first he said he cannot look up the information under my rewards number until I told him that I had just called the store I purchased it from and they said it wouldn’t be a problem at all. They were able to find the information since the email receipt did not come through. He claimed that not all the Champs stores were affiliated. HA! I’ve shopped at Champs way to often to know that is not true . I’ve never had a problem returning/exchanging Champs merchandise to different stores wherever was convenient .Plain lazy! The lack of customer service skills ! Another excuse was that the tags wouldn’t scan. He also said that the clothes looked worn and used, funny thing is All 3 shirts were only purchased TWO DAYS ago. All but one of the shirts had original stickers and tags on them . My kid just happen to rip off one of the tags( I brought the tag) to try on the shirt and realize he could not fit a medium . As a store manager , that he claimed to be, Philip was rude , unprofessional, and plain lazy .
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February 2022 by Mason Woolbright
Horrible customer service and they won’t take returns “due to covid”
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January 2022 by Debbie Brooks
I came into Champs today with my friends and we were helped by a guy named Tray, but people were also calling him Bobby so I was confused. He helped us find the exact shoes we were looking for and ended up leaving with other items as well. It was great customer service and would highly recommend going in when Tray/Bobby is working!!
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October 2021 by Nancy Hdz
Manager is rude bad attitude. Also stares you down making costumers feel awkward makes me feel like we're going to steal. Worst shoes store ?