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April 2025 by Krisanne Booher
Drove all the way here at 6pm to use the ATM, but we disappointed to find there is no access to the ATM. There are instructions to use your card to enter the locked door, but it didn't work.
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March 2025 by Felisha Gonzalez
Poor customer service. I had to reschedule my daughters appointment 3 times and had to wait over an hour to speak with someone. Will never come back for another teen account!
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February 2025 by Lee Walters
Horrible service
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December 2024 by Jon B
Team is always friendly. ATM service is poor. Hours are pretty much limited to the during which a teller is available. Arrived at 5:25 in the afternoon and was turned away as the facility was closing. Guessing that the lack of ATM access is governed by Utica Square rather than the bank as there are few service establishments in Utica Square.
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October 2024 by Sabrina Griner
Was in and out no long line.Took less then 5 mins. to cash a check.
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September 2024 by Christopher Sanders
Nice location staff friendly and professional
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September 2024 by Raymond Pascarella
No reason to have an atm that is inaccessible after business hours, unless you just don’t like your customers.
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July 2024 by Samantha Ryan
Why on earth do you have a locked ATM that closes the same time as the bank. The entire purpose of the ATM is outside of business hour access. Especially when it’s the ONLY ATM in the area. Why even have it??
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July 2024 by Thomas J. Ruck
No outdoor atm, indoors closes when the bank does so pointless and service inside is painfully slow
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March 2024 by Rawle juglal
Would have liked to give five stars but teller Steven errantly said a proof of funds letter could not be provided and did not offer to ask his manager when I insisted. Branch manager Tammy was absolutely wonderful and handled my request explained what she had the ability to do and what would need to be done on the phone with someone in a different office. She then dialed and walked through all the necessary steps. Thanks to Tammy who saved the day, Steven needs more training in responding to an issue he doesn’t know how to solve.
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March 2024 by Rik Bili
WARNING! Chase has "lost multiple safety deposit box contents through there own mistakes" and are refusing to release documents that would prove they are in negligence liability. Multiple peoples Contents are being located in "abandoned property actions". WARNING!
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December 2023 by Nolan Kurtz
Chase doesn't answer phone calls!! What a terrible bank
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September 2023 by Bob Lawrence
I recently had a problem with a check that I deposited via the ATM. Before posting the deposit, I got a message that the funds would be held for 7 days. I attempted to cancel the deposit and take the check to the local bank on which it was drawn. But the ATM would not let me cancel the transaction and get my check back. I was told to call the next day and they would see about releasing the funds. After three phone calls and three different reps, I was not able to get the funds released. (I am moving this weekend and need the money to help pay for the move.) I went to the Utica branch and the lead teller (Trenton) stayed calm and professional as I asked for his help. After looking at my account record, and typing an explanation into my file (about 5 minutes), he told me that all of the funds were now available. I was so happy I almost cried. I arrived planning to close out my accounts. Trenton changed my mind.
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July 2023 by Ciara Holt
I’ve dealt with several Chase Banks in the Tulsa area but this one is by far the most helpful and accommodating. I called them a little flustered and was treated with patience and respect which made me feel so much better. My problem was actually solved rather than delegating the issue to another bank. Shoutout to Ty!
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July 2023 by Dave Warwick
Super friendly and helpful service
