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January 2024 by James Wilson Jr.
This place is crazy and always long and Pat. I went in to drop off my equipment to Cox cause I change my Wi-Fi. There were like twenty people in there and only two employees working helping
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January 2024 by Kenneth Bacon
This company is the worst. Constantly breaking down equipment. Constantly raising your rates several times a year. Have to have service technician at least once a year come out and fix something of theirs. Pay over $200 a month for lousy lousy service.
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January 2024 by JC BC
I am going to have to stop just the cable (tv)...143$ just for regular cable..no paid channels...is more than I can afford at this time..plus they will be raising the rates next month...so right now 232$ is just way to high for me...
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January 2024 by Steven Gibson
Worst service I can remember. Both internet and customer service. I've sat on the phone hundreds of times trying to get a permanent solution to the internet going out DAILY. It's been over 6 months of non stop interruptions. After 1 hour on the phone the call magically drops EVERY TIME. Kinda funny how that works. Agents refuse to escalate calls. Once you get one to escalate the call they put you on hold until the 1 hr mark then call disconnects. There is no accountability in the company. Still paying full price for service that doesn't work half the time or worse. If you're looking for good reliable internet service, look elsewhere. If you're looking for decent customer service, also look elsewhere. Cox is a joke. A shadow of what it used to be. Greedy money collectors is all they are now.
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December 2023 by Kelly Gann
Beware of bait and switch. Internet will offer a price and then it changes when you go to checkout. If you call and talk to promotion department (Manny) they tell you they’ll give you an offer but when you get your bill it is for full price and you cannot get them to honor your verbally and written offer
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December 2023 by Lauryn Elise
Horrible. The staff have no idea what they’re doing and they promise several services and price options in which they do not value. I’ve made serveral visits to this location, and none of my issues were resolved in a timely manner, or while in store.
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December 2023 by andranette Landrum
We were in and out office building was very clean staff members greeted at the front door then we were welcome to the desk and were taking care of immediately with a smile just Awesome job Cox Cable.
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December 2023 by Brett Niland
Poor service from unhappy people with no interest in helping. If you are disconnecting be prepared to argue why you won’t be interested in keeping let alone upgrading. <sigh>
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November 2023 by Robert King
Betsy was very helpful and patient in answering any questions I had and knowledgeable about the services and discounts Cox offers. It was a great experience!
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November 2023 by Judy Freeman
Horrible experience. I got a phone that didn't work they will not give anyone another phone. I've had it 5 days Samsung will look at it Monday.
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September 2023 by Sandy Radford
Was helped in a timely manner. I explained my problem and I got great results. Very friendly sevice. I was greeted at the door.
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September 2023 by Carol Drost
Cox agent was very efficient and kind. Got our problems on the warranty plan taken care of.Seems as though we never get things settled over the phone.
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September 2023 by Mesgana T.
cox used to be good but now kept having outages over 11 outages in past 2 months or they say but my neighbors don't have issues and I had to keep calling after getting messages it's been resolved every day for 3 days the last time I couldn't even get updates or get it resolved I ask for updates all they said was no timeline and can't send me updates
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August 2023 by Claire Spatz
I am honestly so incredibly surprised that this store is still open. Everyone in there was incredibly rude and condescending. I was on the phone with Cox for 5 1/2 hours to be sent to 6 different departments just for no one to know how this company works apparently?? I then went to two different stores (Brookside location is so much kinder) and was sent to this one. When essentially I was sent to the 7th layer of hell. All to be told that everything was my fault? When it clearly wasn’t. Definitely rethinking my Cox account now.
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August 2023 by LeeAnn Crawford
Lacy was VERY rude!! Did not try to explain, research, show empathy or resolve issue. Customer service is extremely lacking!! Do not recommend, if you have billing issue that needs to be resolved. She is down right condescending, and obviously needs more training in customer service.
