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February 2024 by Cecily Macias
For the first time in 5 years using this pharmacy I can say I'm beyond annoyed at the staff. The pregnant woman that was helping me (if you want to call it that) is completely incompetent and rude!! I have NEVER had a bad experience here until this person! She is down right lazy and very snobby!! I'm a very laid back person and I have NEVER left a review before, ever, until now!! Very unprofessional. Anyone know who the GM or Head of this company is? I would like to let them know the type of people they have working for them??!
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January 2024 by Bailey S
The only worker is literally standing at the self checkout instead of behind the register and forcing you to check yourself out. Will not check you out herself and do her job
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January 2024 by Amanda J
The pharmacy closed the drive thru on us despite being in line and waiting well over 10 minutes before closing. Went inside to see if I could catch someone and saw them helping a customer inside through their security/closing gate. I asked if I could get assistance and explained how I was waiting outside and the drive thru just closed, no one said anything, no assistance. Wanda the manager told us they close at 7. Frustrated with this situation, I asked the front cashier for a number to complain and while explaining the situation, Wanda proceeded to approach us at the front and said they close at 7, she “has her own life” her “mother and daughter are sick” and “if it was so important” why didn’t I “come sooner.”Text the prescription was in progress was received at 4:48pm. I didn’t receive a completed text, but I thought I’d try. My child has an ear infection, who wouldn’t try? Who wouldn’t be upset with the situation knowing you’re there before closing and no one assists you or says anything. Had I been inside, they would’ve still helped me. People in line at closing buying stuff at the front wouldn’t be ignored and treated this way. I wasn’t buying a birthday cake!! I was picking up a prescription for my child. This is healthcare. Wanda wanted my compassion for her schedule and her sick family, yet she didn’t have an ounce of compassion for me as a customer. For my child who was sick!I called the next day to speak to whoever was in charge of the pharmacy and Wanda said the store manager. She put me through to Ray who SAID THE SAME THING TO ME! “If it was so important why didn’t I come sooner?” He also informed me he actually isn’t in charge of the pharmacy, it’s the district leader.I called another location who was kind enough to tell me that a CVS at 91st and Yale (I think) is open until 8pm and I could have gone there! Sure wish Wanda could’ve shared that instead of making it personal.The actions of Ray and Wanda are absolutely unprofessional, disrespectful and disgusting. They do not belong in a management. We all have stuff in our personal lives, but you have a job to do. At the end of the day, the 5 extra minutes she spent arguing, she could’ve gotten the prescription. Approaching us at the front of the store was WRONG. Wanda saying what she said was WRONG.Thankfully Walgreens assisted us and I highly encourage anyone considering this pharmacy seeks their care elsewhere. You run the risk of not receiving your prescription!After filing a complaint, two weeks and 5 phone calls later, I kept insisting to speak with the district leader. I finally got a call back from Renee who understood my concern and my frustration. She assured me this would be handled and apologized.As a parent, as a human being, this is not acceptable service and never will be. Period.
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December 2023 by Hope Garthwait
I absolutely despise seeing these negative reviews of a wonderful pharmacy. I cannot speak for the shopping aspect, but I can absolutely attest to the above and beyond service that their pharmacy team has provided me over the years. I’ve been almost exclusively going to this CVS for at least 6-7 years and the team has always taken GREAT care of my needs. I’ve had countless issues regarding insurance debacles and they have tackled everything from helping me find the correct phone number to get my insurance issues fixed, to making sure my coupon codes are applied before I check out every visit. I’ve been to other pharmacies including other locations of CVS and Walgreens and have never received the same caliber of service that I do here. The pharmacy team is above and beyond what I’ve experienced anywhere else, and it shows that only those with a desire to complain are the ones writing 1 star reviews. Big thanks to all of the team and how much they’ve eliminated many of the unpleasant difficulties of being on so many medications.
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December 2023 by Adam Holley
If there was a way to do negative stars, this store would have my full (Negative 5 star) review. We had to go back another day to complete a photo order on magnets due to the lady working the counter said she was not good enough to do it and I should come back the next day. I was okay with the request even though it was inconvenient and had already came in the day after the automated system alerted the order was ready.Then, I went back for another sizeable order that was ready but got sick at my stomach and really needed to visit their men's room. When I asked the lady at the counter she told me that their bathrooms are no longer open to the public because they were tired of cleaning them from customers who trashed the rooms...I barely made it to the Sprout's restroom and once my stomach was okay, returned next door to pickup our order and the customer service was not like other CVS stores I have done business with but more like everyone appeared depressed at a wake or something.It is unacceptable to not provide access to restrooms for all customers that may have health or stomach issues and need a quick place to take care of their personal issues in privacy without having to disclose uncomfortable medical issues. Also, might even infringe and violate ADA compliance regulations - the Corporate Offices really need to examine thoroughly the operations and policies of this store... Maybe we can get a descent CVS on Memorial again... Especially since the young lady around 6:10pm on November 29th absolutely rejected any possibility to a restroom and suggested fighting with rush hour for the QuikTrip across the street or somewhere else but there!!!
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December 2023 by Samuel Larkin
I had a very quick and efficient checkout experience. This makes preparing for Thanksgiving all the more comforting. I wish everyone here a happy Thanksgiving.
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October 2023 by Andy Younger
Waited 15 minutes for pharmacy to get done with lunch and open back up. After they opened I was 15 more minutes waiting for someone competent enough to check me out and take my money. Just getting Claritin D and a bottle of rubbing alcohol. Won't go back.
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October 2023 by Geoff Tracy
Pharmacy staff isn’t friendly. Miscommunication and wrong refills
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September 2023 by Cherlene
People friendly but busy. They greet not offer help in Bixby area. Just received truck and was busy putting up.
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June 2023 by Joy De Vivre De vive
Incompetent world we live in. Now they can do false advertisement & get away with it!The glasses are 75% off however, when paying they ring full price.They said; CVS does not allow them to honor the advertise price.What poor company CVS has turned out to be! I can shop someplace else. Honor is a luxury many can not afford.
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March 2023 by Sister Roxy
I do not like their practice of filling prescriptions that you have not reordered. Lately they have even gone so far as to LIE ABOUT IT in their text messages. Twice in two weeks I received texts saying my provider had ordered a medicine for me. I happened to be at the doctor's office when the refill requestion was received. My doctor did not reorder and neither did I! What a scam!!
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February 2023 by Brandy M.
They are pretty good here! They're doing what they can with what they have, and that goes far in my book. They are helpful, and call if there is an issue instead of just waiting for me to come in to pick it up, which is why I stopped using Walgreens.
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February 2023 by Mimi Fernandez
One star is being generous. I went to the drive thru for my scheduled Covid test. Was told to go inside. Once inside was told to go back to the drive thru. I was there 45 minutes for something that should have been minutes. The female at the drive thru window was so incredibly rude that I can't imagine why she works in a job dealing with people. She didn't even give instructions for the test. No apology for getting the run around for 45 minutes. Absolutely the worst pharmacy I have been to.
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January 2023 by T Law
This was my first time at this CVS location a few weeks ago. I was dealing with a terrible ear infection and a staff member in the pharmacy got an attitude when I apologized and politely told her that I was having a hard time hearing. I tried to brush it off and remained courteous, but it has still really bothered me enough to finally write this review. The staff member was a little kinder after realizing what was going on. I get that it was incredibly busy at the time and the staff was probably stressed out, but there was really no need for the attitude towards me to begin with. I won't be returning to this location.
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December 2022 by O K
Scheduled flu shot online. Got confirmation. Showed up and there’s no appointment. Apparently, the system canceled my appointment on its own. That’s fine, they said they can get me in. Go through all the info, hand them the insurance card. The tech is saying that it hasn’t been active since 2020. Wrong… I got it in 2021 and have been using it ever since without any problems. And then another person comes in and says that it doesn’t even matter because they don’t take BCBS, like it’s supposed to be public knowledge. Why did the system let me book an appointment in the first place? Ive been coming there for Covid screens for the last 2 years, I had to input the same BCBS info every single time. I’m unhappy that I had to waste my time going there.