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March 2024 by Sarah Kreider
I'd give 0 stars if I could. I ordered an item and was given a return policy in writing that items could be returned in 60 days. Express is not upholding the written policy it provided, so be careful with any purchases made with this company.
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May 2023 by southernbornrebel
Nice to have them in Woodland Hills Mall
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March 2023 by Morgan Kennedy
I was very nervous when I came in on Monday because I needed an outfit for an important interview that I had coming up and had no clue what to buy. But aloura helped me find everything I needed and boosted my confidence while she was at it! Such a sweet girl, I’ve never had such great customer service.
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March 2023 by Gruvy
I was helped by an associate named Rachael who was super helpful and made me feel welcomed! If I had the option to give a 10 stars I would!!!
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March 2023 by Momo
I was very nervous when I came in on Monday because I needed an outfit for an important interview that I had coming up and had no clue what to buy. But aloura helped me find everything I needed and boosted my confidence while she was at it! Such a sweet girl, I’ve never had such great customer service.
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December 2022 by Milagros Leon
Customer service literally ignores you. They are just walking around, not looking at clients, not asking if they need anything. Just a bunch of kids that need to be educated on CS
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October 2022 by pa dye
Interesting store ..not low priced..
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August 2022 by Krisheena Suarez
I cannot express how much my experience made me want to go back. I went in on a time crunch and I was under so much pressure to find an outfit for a photoshoot. I haven't really shopped inside of a store in years. I have definitely gained weight from the last time I used to go shopping in person. The sales associate did not judge me or make me feel like I needed to go anywhere else when I would ask for a larger size. I really appreciated that. I felt very welcome, even when I had to try things on like a million times. They always asked if I was doing okay. Even when I went to return what we didn't wear for the photoshoot, I did not feel like anyone was making me feel bad during my return process. The quality is great! Customer Service was great! I will return.
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June 2022 by Amazing Moves
Love the clothes here, but there is absolutely no customer service at this store. Every time I come in here I have zero help. Today was no different, except to add to it we were greeted at the register by disgust, as if the employee was mad that we had 10 items. Corporate needs to come in and make changes, management is not doing it.
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November 2021 by Addison Jackson
I love the store even if it is a bit pricey, but hit them up for their sales!
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October 2021 by T C
Only giving 2 stars because the clothes were nice. Customer service is garbage. I buy a 75 dollar sweater and the salesman says I get 5 off bc of my account, and 15 off of a purchase over 50. I said great apply it. He ignores me completely while chatting with the associate. I ask him again to apply the discounts and he brushes me off to continue to chat. I get to the point where I'm ready to get the hell out. I pay the full price and leave. Will be ordering online from here on out. I really don't care if in store sales drop and they have to close the store.
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October 2021 by Cindy Boren
This use to be my favorite store but there sizing has changed and I cant fit nothing but coats and tops. If your slim and trimmed this is not our store, sorry
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July 2021 by SillyMom2Four
Staff offered help but didn't really seem to want to help. My son got frustrated so we left and went to shop in other stores. We came back to this store and still no "real" help. We ended up leaving g with a very frustrated teen still needing clothes for Senior Pics. Clothes appeared to be nice but staff just not very helpful.
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July 2021 by Cassie Sanders
Cute clothes, non existent customer service.
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April 2021 by Ashley Johnson
This used to be one of my favorite places to shop. They were out of so many different jeans in my size. When I walked up to the counter for help the girl was very rude. When my little boy tried to talk to her she just kept ignoring him! Then another employee walked up to her and started talking to her and it was obvious they didn’t care to help. There was a nice red headed girl that was much friendlier and tried to help and explained that they weren’t getting enough jeans in and it was a recurring problem. But the lady behind the counter had a serious attitude problem to ignore my little boy and have no desire to help me and having such little inventory was enough that I likely won’t be back. Found another store where I found what I needed, my kids weren’t ignored and the sales people were friendly and helpful.