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November 2023 by jacob mobley
Brandis has helped me many times here and has been the most friendly person to deal with. On my most recent visit my interactions were split between Brandis and Jules. While speaking with Brandis is always pleasant, speaking with Jules left an unpleasant taste in my mouth. Brandis deserves a 5 star review but her coworker drags her down.
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November 2023 by REDWING
The place is short staffed, and the other staff don’t even do anything at all. I literally waited 20 minutes in to the line. I just got out of the store right now to try to pawn in the phone and they said the phone was too old and the lady barely looked at it I didn’t even see what type of model it is and everything I stood there for 20 minutes on the line for just to get a rejection from the store so please don’t ever come here. They’re very unprofessional and this is not very good service. I do not recommend this pawnshop go to any other pawn shop except for this one I really want you to save your time and money do never go to the pawnshop never ever ever ever ever don’t ever go here.
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October 2023 by Allen Young
Mrs Jules is an amazing supervisor and worked hard to resolve my issues with a bad game system by doing multiple exchanges until I got one that worked.Thanks Mrs Jules from Shaniqua and Allen
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September 2023 by richard cook
This place used to good but now I keep getting told they don't buy things they used to. Woman don't know what I was talking about, then just said no.
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September 2023 by Lorri Painter
Jules is kind, pleasant and has exceptional customer skills.Kudos!
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September 2023 by Captain Spaulding
I came in to EZ Pawn on S. Sheridan to pawn a very nice subwoofer from my home stereo system. They were very busy, and only had 2 people working. One employee locks the door at closing time (7pm) and asks all of us still in line what we are here for. I respond that I would like to pawn my sub. About 20 minutes later I make it to the counter. I plug my sub into the power outlet to show them it powers up. Next I'm waiting for them to hook up a line that will test the integrity of the bass to make sure the sub works. I'm told that I'm supposed to bring something to show them that sound comes out of the sub and it works. Now I don't pawn things all the time, in fact it's rather rare. I had visited their sister location at 61st and Peoria in the past and they didn't require the customer to bring this. The 61st location has the setup to test the integrity and the overall working of speakers and subwoofers for home and auto. The location at South Sheridan does not. I wasted about an hour and a half of my time believing that the same company would have the same policies and ways to check incoming equipment, but apparently I am wrong. If you are bringing in speakers, Amps, or subwoofers to the S. Sheridan location, make sure you bring something that will drive sound thru your device so they can see that it works.What a pain. A business like this should take note from its sister facility and other competitors and provide a means to test this type of equipment. It would make things go much smoother and save some time on both sides of the counter.Deuces.
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September 2023 by Allison Morrison
This ezpawn was clean and very nice! Brandis was an absolute doll and will definitely be shopping here again!
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September 2023 by DM Tyson
Brandis is by far the best employee. Should considering upper the pay?? She always made a smile on my face. Great choice with having her working for you guys.
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August 2023 by cathi green
Without even looking at the piece of jewelry I had, a vintage silver, handmade and signed and dated 1976, she said "we'll only give you $2 or $3 dollars... arrogant and rude! I have NEVER been treated like this at EZPawn...NEVER! She could have at least looked at it! RUDE!
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August 2023 by Nicole Wolf
Thank you Jimmy! I appreciate your help and expertise! What a clean and organized store, as well! Definitely recommend this location, and Jimmy!
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June 2023 by Megan Hill
Brandis was the best help I’ve ever received ! She was nice. She even stayed about 10 minutes after to help me out ! She’s a DELIGHT to have at our home ez pawn shop
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June 2023 by Savannah Gonzalez
Ms. Brandis was amazing today!!! She was a great addition to the team on sheridan!!!
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June 2023 by BRETT Jeffries
I walked in and was greeted. I inquired about a specific firearm. I was told to wait. How long must I wait? Whatever, there are other gun stores, with better employee retention.
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June 2023 by Yvette Davis
I enjoyed my experience at this location. Brandis was very helpful and friendly with great customer service skills
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June 2023 by justin mcgirt
Brandi S was amazing and very helpful. Got the top dollar, some great service.