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December 2023 by Noah Griffith
I showed up at 7:30am for my appointment at 8am. Shop supposed to be open at 7am on a Friday and there was no one here til about 8:15am. There's problems in management, need to change the hours on door if your not going to follow them. I left this place, and not coming back here
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October 2023 by Dalton Odom
Came in needing to upgrade perfectly good headlights for top of the line Sylvania LED's. Said they couldn't install customer's parts so wanted to charge me close to 300$ for basic halogen projector lights. What a scam of a business model. Have a waiver for customer parts if you're concerned with recourse. But that's not the problem, they just want to upcharge 300% on top of labor. Atrocious.
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September 2023 by Tabitha Seamans
I bought a set of four tires. Only about 40% of the life was used. Two of the four did something I'd never seen. It's quite scary to think that I was driving with these tires on my car and with my loved ones in it. After the second flat, I wanted all four tires replaced. This did not happen. It took me over 3 hours of waiting just to be turned away because they couldn't reach a manager by phone (it was the Friday of Labor Day weekend and I was informed all the managers were on vacation). This is absurd! A business should be able to operate at its full capacity if it is open! Anyway, I was referred to another Firestone a few miles away that had a manager on the clock. They replaced the newly affected tire but with the same type of tire. I do not feel safe driving the vehicle with those tires. I will be getting a new set, and probably not at Firestone. Be weary of the low-profile Bridgestone Turanza QuietTrack tires! If this happened to two of my four tires.... something isn't right!
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September 2023 by Brent Nobbley
Not open when it says on Sunday but it got better from there. Did a great job fixing my car AC when the heat index was 120 out. Tbh I probably would have went somewhere else had the issues not started on a Sunday when most places were closed(when it failed the initial freon test and they found the larger problem it was gonna be free to redo so I wasn't going somewhere else at that point) but I was happy with it
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September 2023 by cameron lee
Very friendly and helpful staff! They didn't charge us an arm and a leg for what we needed either. I'll definitely be returning!
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July 2023 by Jelenik Baker
Was really hoping to just get some air in my tires and get them checked around their opening time. Website claims they open at 7:00AM weekdays as does their door sign. It's 7:16 and the manager still isn't here to open the doors.
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July 2023 by patricia aslett aslett
The people who work here are so helpful! I have been taken advantage of once before at a competitor but I trust everyone I deal with here. One person really stands out with his amazing customer service….Zane is a real asset!!
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June 2023 by Parker Vay
I've tried and tried and tried!!! again to give these people business and for them to make it right.go anywhere else.they will waste your time, and don't know what they're doing. utterly frustrating, they are not a team that works for you.
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June 2023 by Tyler Ogden
Did a great and quik job. Went for all brakes and an oil change. Plus so diagnostic work. The guys here are very kind and helpful. I only hope they will do free oil top offs in between.
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June 2023 by austin carrera
they do great work and i would highly recommend them to anyone needing tire and oil change services. they have gone out of their way to help me in a time of need and were very nice!Services: Tires
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June 2023 by K. Graham
Love these guys! They've got a competent crew and quick hands as long as you're there for a general check up on your car or an oil change.
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June 2023 by Jennifer Smith
My son dropped off our car to have the break light diagnosed and they recommended a complete replacement of the rear brake system on a car that has 40k original miles. The cost of this brake service was $700. Secondly, They took a ridiculous amount of time to complete the repairs. After going back and fourth with them over a period of 3 weeks, The car was returned to us with a major grinding noise as well as squealing sounds when braking. Took the car back in to have them say they had no idea why the issues where happening. Against my better judgement, I allowed them to attempt to fix the issue. They claimed to have replaced the back brakes with all new parts 2-3 times. I went back to pick up the vehicle when they called to state it was ready, During normal posted business hours to find there was no one present and all doors were locked. No sign on the door, Nada. Went back the following day to pick up the car, and its still making the grinding, squealing sounds. Not only when the breaks are applied, but now the car makes noise when driving down the road. I have never been offered a refund, even after requesting one. I was offered a discount on my front brakes, should they need repaired. WHAT A JOKE! No way will I take my car back to this place. They broke a perfectly good car that had no issues at all other than soft brakes and a brake light indication on the instrument notification panel. They told me the sound would go away, after the new materials had "worn" in. I was without a car for over a week, plus additional days to 2nd attempt "FIX" the issue. BEWARE OF THIS BUSINESS. This is not the way to treat paying customers.
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May 2023 by H2O Unlimited Pressure L.L.C
Don’t come here for your oil change, came in and they took about an hour to change my “oil”. 24 hours later i have this burning smell and check my oil life is at 32% and so i check the oil rode and it’s dry. This place is unprofessional and it’s unacceptable to have this problem. They front desk guy was dressed is basketball shorts and a white shirt and entertaining his buddy while ignoring everyone else. I hope you guys close
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April 2023 by Jacob hart
They messed up twice didn't complete the struts left the sway bar off them left a bolt of my caliper and said they never did it but a bolt doesn't magically dissappeared worse service veer don't come here for everyone safety don't use this placeServices: Tires
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March 2023 by Sal Sanchez
Opie was helpful, friendly and got me a good set of tiresDefinitely good service
