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February 2024 by Bob & Kari Reed
71st Street store is excellent. I highly recommend it.
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February 2024 by Latoi Smith
The associate at the front desk was pleasant and knowledgeable. I went in to have a diagnostic check done on my car. The technician did the scan, the details were made available to me as well as my options and price of the repairs. They didn't try to sell me anything extra that I didn't want or need. I was in and out hassle free.
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February 2024 by Hex Gerardo (I5_Media)
Great staff and very friendly.
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January 2024 by Mark Friesen
I told the guy on the phone that I had a small oil leak and needed my tires rotated/balanced (which I got the lifetime warranty when I purchased them from Firestone). $50 later it’s a gasket (which they probably screwed up on my last oil change), and an oil pressure SWITCH, that will cost $500 to fix?!?!Also, it would’ve been nice to know that it was going to cost me $50 to check for an oil leak!And they never rotated my tires because they said they were too bald!! And they have 1/4” of TREAD!?!? So, of course they wanted to sell me a new set of tires for $650!THEN, they said that the suspension arm on one of my tires was loose and needed replacing. The car steers great…never had an issue with it! Of course those two $99 parts are going to cost me over $1,200 to replace?!?!My car’s not worth more than $3,000 and they’re trying to get me to spend over $2,500 on it? Not anymore Firestone…I’m tired of your constant demand to UPSELL!!!Sincerely Disgusted
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January 2024 by Whitney W.
I don't always leave reviews, but I got off the phone with Sean and was just so impressed with the level of service I received. I've always used Firestone, but am new to the Tulsa area. I'm happy I found this location! I needed an oil change, but I also had a few lights come on. I asked them to check it out. So many times I feel like because I'm a woman, I get taken advantage of when it comes to cars...but that wasn't the case here! There wasn't anything wrong with my car, despite the lights popping on, so he said he didn't feel right making a guess about what the problem could be or charging me for things that could eventually be a problem. Thank you so much! We'll be back!!
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January 2024 by Mark F.
Dear Firestone, We've done business with your organization for over 10 years, but sadly, no more. So tired of it all! Went in because of a small oil leak and $50 later (which I had no idea I was responsible for going in...especially since I was having my tires rotated and balanced...car would already be up on the rack) your establishment tried to tell me that it would cost $650 for a gasket and a switch. Then they said I had some movement on one of my tires and would need to replace two stabilizer arms ($95/each...I looked it up), and that this would cost $1,400!?! Then, they said they weren't going to rotate/balance my wheels because the tread was too low and I needed new tires ($650). I measured and they had 1/4" of tread on them! So, the estimate on the work would be $2,500! On a car runs and handles great! And it's only worth about $3,200!!!! No more BS! Sincerely, Sick & Tired
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January 2024 by Gabriel Esquivel
Friendly service. It's not intimidating to ask questions regarding my vehicle.
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January 2024 by Rose Gonzales
Very helpful and quick with repairs. Was able to get me back on the road ASAP during an already stressful holiday and great need to be able to travel due to an ailing relative near end of life. Thank you!
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December 2023 by Robea Long
No help over the phone. Will have you wasting gas to turn you down in person.
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December 2023 by Yvonne Wills
All the employees were very nice and polite to everyone who came into the lobby. They were able to schedule me in quickly and even gave me a quote for the services, which came in a little cheaper than what was expected when scheduling.
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November 2023 by Aaron B
This place is a horrible excuse for a business. They close an hour early. Don't even tell or post anything about it. Unless you call and ask them specifically. Then when you show up in the hours that they are open, they can't perform the services that are already purchased.
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November 2023 by Cody Hamm
Took my van in for service this morning and the lady there was completely rude I guess you have to draw her a picture. I was trying to tell her what was going on with the van but all I got was attitude. I wouldn’t recommend this location to my worst enemy.
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October 2023 by Misty Blevins
Was headed to Norman and had a tire guage sensor error on my dadhboard, and it was causing a bit of anxiety in making the trip. The lady that answered the phone was very pleasant and kind "come right on over" she says. Arrived to a very handsome big smile, whitest teeth I have ever seen, and just as polite as ever manager that got me in and out in less than an hour. Fives stars, and we have not seen that in quite awhile! My new location.
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October 2023 by Madison Pense
do NOT go here! We used this place because our warrenty covers it. My husband asked them to run a full diagnostic on our car and also check fluids, and fix small issues like a tail light, etc. they claimed they checked everything and it was good. A week and a half later we got our coolant checked and it was so dark and nasty. I don’t recommend this place. Obviously they aren’t actually checking the vehicles.
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August 2023 by P Maxwell
The employees go beyond the basics to make sure the customers are satisfied with the outcome of their work. If you think there may be a problem, they double check until everything possible is resolved.
