-
March 2024 by Brok Thompson
They had my Kia SUV after I got in a fender bender. It took over 2 months to finish. When I got my SUV back, my firearm was missing, and the engine light was on. I complained loudly, so they forcefully pushed me out of the building and told me they wouldn't fix my POS Kia. They proceeded to call the cops on me as I waited for my tow truck.
-
March 2024 by Jacob Evans
Hourglass is the best family owned place I’ve ever used! Highly recommend! They did amazing work replacing my drivers rear door on my Subaru due to paint damage and a dent. You can never tell it was replaced!Service: Painting
-
February 2024 by Thomas Melton
Couldn't be more pleased with the professional care my Ford Maverick received at Hourglass Collision, it was a no hassle experience and a special shout out to Eleanor who handled all the insurance woes. I recommend 100 percent.
-
February 2024 by Eddie Hall
Hourglass has been amazing. I have done multiple projects with them from old school to new school to a complete build. Always told notch work and customer service is second to none.
-
February 2024 by Egill Guðmundsson
If you want your car fixed right this is the only place to go. Pricey but worth it.
-
February 2024 by Darrian Okeefe
This place is the best in Tulsa!!!I was in a wreck and brought my car in for repair on front bumper And headlight. They called me frequently throughout the whole process to let me know when insurance had approved parts, so that I had a great idea of how long things would take. The entire process was amazing. Alex is one of their hardest working employees!!!My car literally looks brand new!!!!! They detailed it and it even now has the new car smell, despite having 100k miles on it. THANK YOU ?Services: Painting
-
February 2024 by Marcus Metcalf
Hourglass is an amazing place to bring your car! They always leave my car clean, smelling new, and are really easy to talk and get along with. Would recommend to all my friends and family.
-
December 2023 by David Simons
Chris did a great job letting me know the progress on my Camaro. Car was done when promised and came out great.
-
November 2023 by Broghan Grider
Hourglass did a great job repairing some minor damage on my Mercedes GLC. The repair process took about 10 business days. 2 days to submit an estimate to insurance, 5 days for insurance to approve, then 3 days to repair. If the insurance didn’t take so long they would have been done in 1 week. They were great communicators to whole time. I really appreciate the team at the front desk and Eleanor! I also really appreciated the interior and exterior clean they did after the repairs. Going to this certified Mercedes repair shop was excellent.
-
November 2023 by Jill Dooley
Hourglass Collision is a superior business with a terrific team. Having needed their services a couple of times over the years, they are experts at helping customers navigate what is often a very stressful time after a crash. They walked me thru the ins & outs of the insurance process and kept me updated all along the way. While they lack control of the insurance company & plan I chose to cover my car, they were extremely helpful in working as an advocate so I was able to take full advantage of my insurance plan. I highly recommend Hourglass Collision & would not use any collision center.Service: Body & Trim
-
November 2023 by Sinclair JRouse
Absolute horrible front desk and writer service. Do not follow through. No customer respect. Will not allow you talk to higher ups even when its them making the mistakes. Id take my vehicle anywhere but here. Super rude once its not their way or you question anything. Obviously they get paid to much to care about their customers or have to little management that cares about shops futureUpdate:: another smart reply...it was 4 hours and still horribke service and attitude and no call from managment when asked for days. Stay clear. Read other real reviews you will see the same.
-
October 2023 by Brian
Not many shops in the Tulsa area want to work on High end vehicles. The fact that Hourglass has made it a point be certified, and have certified technicians to handle minor to major repairs, I would not take my car anywhere else. Communication was outstanding, working with my insurance to not put used or aftermarket parts on my vehicle was timely but worth the wait! Dont let your insurance dictate how your vehicle is repaired! Safety first. My insurance tried to do this and i am glad they had my back to put my car back to pre Collision condition! Hourglass all the way.Services: Steering & suspension repair
-
September 2023 by Fawzi Kronfol
Zero stars was not an option unfortunately. BE AWARE, DO NOT GO HERE especially if you own a Mercedes.Brought my Mercedes to this certified autoshop as i had no choice since they are the only shop with this certification. I brought the car in for a few dents and scratches. They make you sign paperwork before they even accept your car and they use this when they try to rip you off.Fast forward NINE weeks and only one call from the account manager assigned to my vehicle (all other updates involved me calling to initiate the communication) later. They held my car hostage until i paid absurd charges not communicated at any point beyond saying there was a possibility (in the paper they make you sign before sharing any information). I specifically asked/told them not to perform any extra work without my approval, especially if it involved out-of-pocket payments from me.Beyond the extreme unprofessionalism and ineptitude of the account manager AND President of the “company”, throw in rudeness (e.g. hanging up in your face, calling the customer “full of attitude”, and “figure out what you owe from the numbers i gave you”), no communication, and a car that STILL has scratches (old and new). Attached are pictures AFTER the car was at the shop for 9 weeks. This is what they consider full repair, paint, and detailing...Might as well be a criminal organization. STAY CLEAR OF THIS "business"Services: Painting
-
September 2023 by fawzi k
Zero stars was not an option unfortunately. BE AWARE, DO NOT GO HERE especially if you own a Mercedes.\nBrought my Mercedes to this certified autoshop as i had no choice since they are the only shop with this certification. I brought the car in for a few dents and scratches. They make you sign paperwork before they even accept your car and they use this when they try to rip you off.\nFast forward NINE weeks and only one call from the account manager assigned to my vehicle (all other updates involved me calling to initiate the communication) later. They held my car hostage until i paid absurd charges not communicated at any point beyond saying there was a possibility (in the paper they make you sign before sharing any information). I specifically asked/told them not to perform any extra work without my approval, especially if it involved out-of-pocket payments from me.\nBeyond the extreme unprofessionalism and ineptitude of the account manager AND President of the “company”, throw in rudeness (e.g. hanging up in your face, calling the customer “full of attitude”, and “figure out what you owe from the numbers i gave you”), no communication, and a car that STILL has scratches (old and new). Attached are pictures AFTER the car was at the shop for 9 weeks. This is what they consider full repair, paint, and detailing...\nMight as well be a criminal organization. STAY CLEAR OF THIS \
-
August 2023 by Carlos Moctezuma
Had a front end fender bender and hour glass did an amazing job. From dropping off to picking up the communication was there and they literally made it look like new! All the paint matched perfect and it was done in a timely matter. Would highly recommend to anyone who needs repairs! 10/10!Services: Painting
