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November 2023 by Vanessa Scott
I took my 2019 Tahoe there to be repaired after someone backed into me at my work. The young lady at the front desk, Geni, and the estimator, Nikki, were so, patient, kind and understanding, even with my ugly behavior and attitude. Such very nice Ladies! My Tahoe was fixed in a week and it looks brand new. I am so happy with the job the body shop guys did and again I can't thank Geni and Nikki for being so nice and kind to me. I would highly recommend getting your vehicle fixed there. Great job and even better people.Services: Painting
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November 2023 by Daniel Hopson
Took my truck in for a bumper repair was told 5 days. It ended up being weeks, got my truck back with scratches on the new bumper and chunks missing from the “new” tow hooks. Extremely hard to get someone on the phone and they still have not contacted me on fixing this issue. It’s now been a year. Do not use this business.Service: Body & Trim
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November 2023 by Geni Stacy
Leo took great care of me and my truck! Customer service is fantastic! Highly recommend!
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July 2023 by Larry Moore
Very courtesy, professional service, they went above and beyond any repair shop I have done business with. They gave me a great experience and my vehicle was restored to original condition.
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July 2023 by Gary Stancle
Terrible service trucks in there 7 month and still hasn’t been completed there backed up they not gonna tell you that they have no help they work on one big vehicle a day would not recommendServices: Painting
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July 2023 by Matt Turner
Minor dent repair and front bumper/grill plastic: estimated 3 weeks, took 7 weeks. They waited on non-painted black grill parts before they started the body and paint work. The estimates were very low in comparison to what was actually charged in the end. The vehicle had XPEL film on the front. They waited till the vehicle was completed befroe they had the separate company come out and look at it. Then he has to order it and more time is wasted with the vehicle sitting there. There doesn't seem to be any real planning on turning around the vehicles. They even left tape on the vehicle for me to remove.I would not recommend this place to anyone.Services: Painting
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February 2023 by Phillip Short
GM vehicle had minor deer damage to the front...(4) different quotes for non-insurance pay was all $2,300 to 2,500. To it here because they are a GM dealer figured they would be familiar.Over month later finally got it back (there was no structural damage, just the front bumper cover and the lower aux light.Decided in mean time to file it through my insurance and do paid the deductible and saw that the final bill came to over $7,000!! So basically they are screwing the insurance company, which in turns screws all of us down the line. I understand it was an "estimate" and a few brackets or other minor things may have been broken when they got in there, but $5,000 over the estimate is ridiculous. Then when go to pick it up my wife notices a small dent in the brand new bumper cover that was put on!Then on top of that we drop it off with just under half a tank of gas with our avg. MPG showing to be 19mpg that we were average and when we get it back there is 53miles left before empty and the average MPG is now at 9.8! The transmission selector had been put into "sport" mode (this is my wife's SUV, she didn't even know it had a "sport" mode. So somebody was obviously joyriding in it as fast as they could.Take your business elsewhere.Service: Body & Trim
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February 2023 by Kelly Glass
I called to get some information. Spoke with Lynden for almost 30 minutes. He was extremely patient, professional, and informative. He took the time to understand what we were looking for and was able to make great suggestions to keep the cost down. This is why we went to Jim Norton to purchase a new vehicle, and why we went to Jim Norton for body repair. Thank you for your assistance!
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July 2022 by Jeff Smith
It has not been an easy or enjoyable process due to the craziness of the world but Brian did what he could to help us out.Services: Painting
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June 2022 by Lorissa Martinez
I was rear ended. I took my RAV4 here thinking it was the best place. They took way longer than expected. They kept blaming the insurance company. When I took my RAV4 there they said they would handle all insurance issues which they didn’t. I thought Dana was cool at first but she ended up being very rude like the comments below. Many fuses where blown and my AC wouldn’t work. They worked before I dropped off my vehicle. I would definitely not recommend this place. I ignored the reviews below, don’t be like me. Take your vehicle somewhere else!
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March 2022 by Jair Naranjo
I took my truck there thinking it was the best place. They took way longer than expected (7months) to be exact. They kept blaming the insurance company which in fact they were horrible as well. But when I took my truck there they said they would handle all insurance issues which they didn’t. The front desk lady was very rude. I would definitely not recommend this place. I had to take my truck without it even being finished.Services: Body & Trim
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September 2021 by Der Lee
They communicated with us and kept us up to date with everything. We had ran out of rental from our car insurance and Jim Norton Collision was able to provide us a loaner car til' our truck was done. Overall, they took care of our truck and our needs.Services: Tires
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May 2021 by Chris Perry
Had a repair on front drivers corner involving fender, front bumper and hood, along w radiator support headlight and involved area. Camry came back w over spray on rubber trim at wiper cowl/ fender areas, some spot welds in lower frame/core support were not painted in black areas, and didn't adjust nose on hood to match contours of adjacent bumper. Pearl is tricky to match, the repair area darker than rest of car.. Last notice is that the mirror on drivers door was replaced , but it sticks out at the front corner because the metal that mirror attaches to was pulled w mirror being hit, but the area was not repaired, just the replacement of mirror. Believe they did use factory new parts on bumper assembly/cover and fender.
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March 2021 by Amada Bowers
Look their body work and paint is great but it took almost 3 months to get my truck back after I was rear-ended. They initially told me it would 3 weeks which was ok you know. But then idk they kept saying the parts didn't come in. But when I did get my truck back it was like new. You couldn't tell it had been repaired.
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March 2021 by Brandon Hobbs
Quick even with the unforeseen weather circumstances in 2021.
