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October 2024 by Misael Jimenez
$30 for for 4door handle cover nope never back again
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October 2024 by Haman Mozafari
I used to have great experiences at this location with the former employees, but the new team specially a new lady as a manager who treats very disrespectful, I just decided never go back there.
Wanted to return a mirror but first they avoided due to purchasing from another location ( zero knowledge of their own job) then the lady in an argument sarcastically says it smells weed (and I’ve never smoked weed in my entire life) very rude and uneducated.
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October 2024 by Philosophers Fountain
Ok, the point of this experience is to pull a part and pay twenty to thirdy percent of the new value of item.
I pulled a sixty dollar item and when I presented it I was quoted 55 dollars, mind you on my ticket it quoted me twenty five dollars.
Item was not perfect and was damaged.
Don't waste you're prescious time and just order from Rock Auto.
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October 2024 by George Phillip
Shady company to work with, I’ve called regarding a pickup for my vehicle they hang up on me instead of helping. I’ve called a few times to schedule an appointment and had one set for Wednesday 9-11 wasted my time waiting for a pickup there was no pickup. Called told me I live to far from store location and they can’t get the car.
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October 2024 by Daddy Marzar
It was great we needed the third brake light assembly for minivan and we found just what we needed.
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October 2024 by Antonio Villalobos
Terrible service from very despotic and very expensive staff
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October 2024 by robert bowles
Parts pricing as high as new if shopping online. Wasted valuable time just to price gouged at the register.
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October 2024 by Free Memes
Nosy, disrespectful staff
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October 2024 by Matthew Miller
Wow the girl at the counter on Monday morning had a terrible attitude very unwelcoming. Someone can’t hate their job that bad can they? I’m sure she deals with a lot but if someone is being nice and has a few questions before entering no need to act like they are such a bother to her. Just horrible customer service.
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October 2024 by Preston Little
Went in today to pick up a spare rim for a family member down on their luck. Was charged for rim and tire, mentioned I didn’t need the tire, since it was bald anyway. Employee came around desk and drilled 3 holes in sidewall of dry rotted tire. Then when I got home, I noticed he charged me a “tire unmounting fee”. Thought it was silly to make a point to ruin tire, but it definitely was not taken off rim and didn’t need the up charge. I can live without the pettiness. I won’t be back
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October 2024 by Rick Hill
Not even worth the one star!
When calling seeking information, you are not provided with the option to speak with anyone.
It's about wasting your time and fuel to have to drive to their location and finding out that they may or may not have the parts or the information you need.
I find this to be quite unprofessional.
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October 2024 by Darrionte Davis
They don’t answer the phone
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October 2024 by Antonio Yates
Always friendly and help you find the.parts you need, at an affordable price.
Now they offer to pull your parts for you and warranty your parts for an additional price.
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October 2024 by K. Nguyen
Pulled 2 lock actuators today and was charged 10 dollars more for each actuator than the listed price without guarantee. I was told that they're electric door latches and not the lock actuators. What's the difference? Amazon sell them brand new with a warranty at the price they charged me. If I wasn't needed to replace the actuators immediately, I wouldn't purchase them. What a rip off.
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October 2024 by Joseph Skrdla
I was looking for some parts for my daughter's car and had never been here and was skeptical after reading some of the reviews. However, I wanted to give it a chance. I walked in and was greeted by Byron. He was super friendly and helpful! I had a great experience with every employee interaction that I had during my visit! I even had a dead battery on my truck after forgetting the ignition on, and they assisted with getting me a jump! I will definitely visit again and recommend it! Good job to everyone there!
