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November 2023 by Medea Darrough
Alex was so friendly and helpful with my elderly father.We did not buy on the day we were in the store, and difficulty arose with getting my parents back to the store to make purchase.I contemplated ordering and paying online, but I was so grateful that Alex made my dear old dad comfortable, that I wanted to make sure he did not miss credit for this sale.Perfect service Alex!!!Thank you.
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November 2023 by Susan Ormston
I was able to order two beds and have them delivered the next day. Everything was smooth, timely, and correct. Alex was super helpful and accommodating. Great experience!
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November 2023 by William Chance
The way sales is supposed to go! I walked into the 21st and Yale store and we met by a nicely dressed and polite salesman, probably mid 30s maybe 40, with a beard. I told him a need a king mattress only, it that it was for a guest room so I wasn't looking for his best mattress. He showed me one in upper mid range, then another half the price then left us alone to look and basically roll around like middle age fools for a few. At checkout, he offered, explained and priced a few accessories but was pleasant and didn't push hard. My total shop time was under 15 minutes, and I got a great mattress in my budget. It was delivered the same day too. The delivery guys were incredibly fast moving a big ol king size mattress and never touched anything else bring it in and setting it into place.Highest recommendation for mattress shoppers... at least for that location, salesman, and delivery crew.Bill Chance
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November 2023 by Mel A.
We bought a bed from the 21st street location 2 years ago from Keith and our adjustable base randomly locked up- I had misplaced my receipt but reached out to Mattress Firm and AM Noah was able to find our transaction, get us our receipt via email and we were able to troubleshoot directly with Sealy to remedy our issue. Bed is functioning as normal and we are very pleased with our purchase, and Mattress Firm’s consistently amazing customer service. Thanks Noah & team!
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September 2023 by Lisa Jones
Sales people were awesome!! Alex is exceptional at knowing his product and giving the best deal he can.
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September 2023 by Dennis Choate
Alex was so easy to work with, he listened to what we wanted and didn't try to talk us into more than we needed. Can't wait to get our new mattress set
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September 2023 by Vy Hong Tilton
Terry did an excellent job & helped me with all my questions!!! I am so excitedto have a new BeautyRest Black flat Kingsize bed mattress!!! Thank you so muchfor a fabulous job!!! Keep up the great work helping others!!! Thanks a million!!!Vy Tilton. ?
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August 2023 by Caitlin Frazier
I had a great experience! I really hate hovering and pushy sales people. Alex was really considerate. He showed me options and a few suggestions, then gave me space to try them out. I've gone with hybrid mattresses for years, but due to health issues (hip and shoulder surgeries), my doctor recommended a more supportive mattress. Alex suggested a Temperpedic, but made sure it was a hybrid. I also get really hot at night, and this mattress has a LOT of cooling materials. I've had my mattress for a few months now and I swear the bed gets better and better with time. I'm planning on going back to see Alex to get my guest bed and pillows. I highly recommend going to this store and working with Alex!
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August 2023 by M
We had a great time working with Alex! He is extremely knowledgeable, friendly, and straightforward. Can’t wait for our new bed to be delivered. Ask for him when you’re there and you won’t be disappointed.
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July 2023 by Candace E
I needed to buy a mattress for my daughter who goes to school in Tulsa, but I live in GA. Luckily I found this store and Terry who helped me. Great customer service, timely delivery and my daughter loves her new mattress!
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July 2023 by Charles Bowen
Absolutely fantastic service!! Very patient explaining all about mattresses to us and didn’t just try to push most expensive item. Helped us find perfect fit for us and gave us great deal! I very much recommend to anyone looking for great sleep!
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July 2023 by A Schreitmueller
I was on a time line and needed to find a new mattress for my parents that could be delivered within 2 days. Terry was amazing! He was very patient and made sure his recommendations met their needs. He walked me thru all of options, set me up with exactly what they needed, and made sure it was delivered within my timeline. I will definitely be using Mattress Firm in the future because of Terry's customer service.
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July 2023 by Donna Ellison
Salesman/Terry was very knowledgeable, friendly, and courteous. There was good selection of beds, he was not pushy, it was an easy process, which is good because I don't like shopping.
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June 2023 by Graciela Valderrama
Next time don't turn down money. Our bank was just down the street. It would have taken 5 min. to inquire on the validity of our check; and you would have got the sale ? Amanda has a great personality!
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June 2023 by Haylye Enloe
My husband and I had an amazing experience here! Alex Scott showed us each type of mattress option they had and went over the benefits of each type. After selecting the best mattress for us, we then came to the challenge of financing. Alex took the time to go over all of our options and helping us find what worked best for us financially. 12/10 would recommend this location as they went above and beyond what we expected!
