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March 2024 by Leslye Camargo
The cupcakes here are to die for. I’m a frequent flyer due to my workplace being right down the street and being in charge of birthdays. Everyone always requests Pinkitzel!
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March 2024 by Jyoti Sharp
Picked up my granddaughters from school and we were excited to go to Pinkitzel for a “half” birthday celebration cupcake. Asked a simple question and the response from the woman behind the counter was surprisingly unfriendly and snippy. Was prepared to overpay for cupcakes and candy, but not for the unwelcoming vibe. We had a little “discussion” about her attitude. Says she’s the owner. On the way out, after paying almost $30 for 3 cupcakes and two cheap candies, she sniped about having to “clean” our table, where we had neatly stacked our 3 cupcake holders and left a few crumbs.Came in happy, left unhappy. Not a good business model. I can see now why we were the only ones in the store, which is beautiful and my grandkids love going there. If only there weren’t those pesky customers to bother the owner!! We’ll help you out. We won’t be back.
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March 2024 by Madi Shottenkirk
I loved popping into this cute sweets shop! The atmosphere was so clean and welcoming, the Manager Lindsay was so friendly and helpful explaining to me what everything is! I had the BEST boba drink with strawberry popping boba and I swear the most DELICIOUS cupcake with the cutest little malt ball on top! ? Got my cupcake in my little to-go bag and had a fabulous rest of my day all thanks to Pinkitzel!
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February 2024 by Dale S. Le Bar
Loved the old location better. More eclectic in decor and style. Cupcakes are amazing!
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February 2024 by Lauren Baker
I've been to Pinkitzel multiple times in the past, but this was my first time going to this location. I went in with my three young kids and mom this past week. The kids and I were so excited to pick out a sweet treat! The person behind the counter (Lindsey) seemed annoyed to be helping with our order. After paying for our cookies and cupcakes, my mom asked if she could have some small sacks so the kids could carry their treats out. The lady responded "no". Confused, my mom stated, "You don't have small sacks?" To which Lindsey replied "no I don't have any". My mom asked what her name was, at which point she began raising her voice and said, "I'm Lindsey and I'm the manager!" I was very caught of guard and turned to my kids to leave. No one said another thing to her as we were walking out, but regardless, she began straight up yelling super passive-aggressive statements, including: "I hope you don't let a bag ruin your entire day!" My toddler looked at me wide-eyed. It was horrifying. Once we got all the way outside of the shop, I got a video of her still yelling. You can hear it from all the way outside... it was the worst customer service experience I've ever had. Needless to say, we will never be going back.
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February 2024 by Michelle D
The store is cute. Before they moved there was more giftable options. I miss the other spot. The cupcakes and other treats are not exceptional enough to carry such a extortionate price tag. I don't know how they stay in business. Why little places like this don't understand lower prices mean better business.
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December 2023 by Addie Long
I’ve been to Pink Itzel numerous times and have had the most wonderful experience, until today. Whoever the employee was that was working around 2 o’clock today is the reason I will not be coming back. Last year around this time, I came into Pink Itzel and Pink Easy and browsed around, took pictures, and got a sweet treat! The stores have such incredible atmosphere’s and are so fun! Today while I was waiting to use the restroom, I was taking pictures and noticed the employee kept watching my friends and I, not really thinking anything of it. After waiting for a while, I went up to the employee to ask if I needed a key to use the restroom, to which her response was “are you just taking pictures or are you going to buy something?” in a really snotty tone. I told her I was taking pictures while I was waiting to use the restroom, and then she responded with “ This is exactly why we are cautious with our public restroom”. After her tone and demeanor, my friends and I left with no intention to buy anything due to her attitude. As we were walking out the door, she started shouting to another customer in the store “They literally only came in here to take pictures!” We had every intention to purchase a cupcake to take more pictures with, but not after that. Really upsetting!
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December 2023 by Jane Simmons
What a disappointment! Cupcakes were literally frozen solid. Saltwater taffy was hard as a rock. Who would ever imagine that you would go into such a beautiful place, who, specializes in cupcakes, and get a frozen one? bu
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November 2023 by Jasmine Marshall
Intimate ice cream and candy shop. Lots of candy options, only a few ice cream options though. Good vibes, unfriendly and impatient service.
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November 2023 by Jennifer Jackson
Visited tonight and got 3 macarons and a cupcake. Cupcake was goodbut the macarons were awful. They all tasted and smelled like old oil, even though macatons don't have oil in them. Disappointed because for $3.95 each, we expected a better quality.
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October 2023 by jomh four
It’s been over a week and they still haven’t reply to my email for refund would not recommend 17$ for 2 drinksThey reply with email for refund but it’s probably auto generated
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October 2023 by nichelle nix
The lady at the counter was so nice! Great service and great candy selections!!
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October 2023 by Amber Reddy
The cupcakes were too sweet for my taste. And there was nothing special about the icing, and the cupcakes are wayy to small for $5.50
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October 2023 by Charlotte Glaze
Cute store, huge and delicious ice creams, but AVOID the Boba tea. I ordered chai tea with tapioca balls. The balls were all just gross chunks, not what I expected. I asked the store keeper about it and she just said, our are different. Sorry.
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September 2023 by Minnie L
This was pretty cool to check out. I loved the variety of candy and the whole aesthetic of the store.
