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January 2024 by Guess Who
Not sure what rating I should give because the PODS people have been great other than one driver who freaks out on me over the phone when trying to pick up/deliver our POD. We live in a new house, so it's hard to find, but I can't help our address isn't on Google maps. Regardless, I've been nothing but nice, so I don't deserve the calls I get. Very unprofessional and doesn't make me feel good.Update: When I reached out regarding this review, they did end up giving me $75 for my trouble, which was appreciated.
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December 2023 by Kristin Sutton
Made moving as easy as moving can be. Deliveries and pick ups were done on the dates promised.
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November 2023 by Lori Kammerlocher
The experience in Tulsa was wonderful. The staff was friendly, as well as professional. Called with accurate times of arrival. Would recommend
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October 2023 by Sadie Smith
Service was 2 days late. I was overcharged by almost 3k. Company was very hard to deal with, did not listen to what I wanted to order, refused to resolve the problems.
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September 2023 by Jeff Dorsey
Easy to move things in the pods and drivers are mostly great. I had one bad one that had an attitude when he dropped off my stored container at new house. Reaching someone by phone is nearly impossible as I needed to change the address of the drop off as we didn’t end up closing on the house that we initially were buying. Set on hold for hours and finally hung up. Need a way to make these changes via app. Very convenient if you don’t have to change or have to reach customer service.
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September 2023 by Karen Metcalf
The delivery drivers took care of our property. They were professional and timely. The POD was clean and the moving blankets were in good condition. For the price and convenience, I'd use a POD again, if needed.
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September 2023 by Rebecca Ann Molhoek-Stevens
it took three tries to deliver my pod, they kept coming up with one excuse after another why they couldn't leave it and then charged me $89 each time they tried to .deliver it plus charging $300 a month that is way too expensive for the poor quality of service.. I will never recommend you guys again and I definitely will not use you pick up your pod we are done.
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August 2023 by John-Paul White
The PODS loaders were incredible to work with. The more corporate personnel were horrible. Used them for a military move and waited 4 months for our weight tickets. Each time we called we were told, “Yeah, OKC should be getting them to you soon,” and never did. We finally received them today so we could get reimbursed for the move, but the supervisor my wife spoke with wasn’t accommodating or friendly at all. She knew about our issue and made my wife feel stupid when she answered the phone by saying, “So what can I help you with?” Really? You knew our situation and why we asked you to call us and escalate the issue.Will not recommend PODS to anyone unless some changes are made. Will gladly use someone else for our next military move.
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July 2023 by Jess Stoeger
Zero stars. Ordered my PODS delivery & pickup the same day, customer service agent assured me it was possible and I would be contacted the night before. I’ve only received contact about pickup, no delivery. On hold with customer service & support 2+ hours & no one answered. Website doesn’t allow me to look at my info, search, no chat agents available… terrible experience. I do not recommend this as a moving service. Too expensive and not worth the cost.
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July 2023 by Sam Streicker
Great to work with,the schedule was kept. Drivers are great!!
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June 2023 by Martin Stidham
Convenient for selling one's house to get most of belongings out, stored, and then ready to send to new city once the house is sold.
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June 2023 by Michelle Regal
Unless you are a professional mover, do not use PODS to move furniture. It WILL get damaged. The company they connect you with to hire movers is literally just people who move things. No equipment or packing material, nor do they provide you with accurate guidance on what is needed. I spent the day of the move running around buying more than $1,000 worth of furniture pads and extra boxes and still everything was packed poorly and all the furniture ended up damaged.As for customer service, they gave me the wrong estimate of what I need, told me the pods would be delivered on the wrong date and never notified me when they changed it, and when I called in a panic because the pods would not be there before the movers, they offered no help.The single star is for the truck drivers, who are awesome. They provided me the best information to help my move, we're extremely responsible in placing and picking up the PODS, and were able to work with me to get the containers to my house when I needed them.Unfortunately their stellar service cannot make up for a flawed organization.If you're just storing and moving boxes that are packed well, this option may work for you. But do yourself a favor and hire a professional moving company for an actual move.
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May 2023 by Andy Arkley
AVOID AT ALL COSTS.Complete scam company. This company will add hidden charges on your account - and then fight you when you point them out.When you call them for service you'll be on hold for at least 30-40 minutes.Response to owner:Your contracts are absolutely scammy - I've talked to your company several times about it - and it's become clear that you will do anything to rip off people. Why do you think so many people hate your company?
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April 2023 by shawn lowry
Was charged for a move and pick up even tho it was done the same day and I had to go to the pods yard to get all of my things (not pods fault) I done feel I should have been charged $200
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March 2023 by Mildred J.
Terrible company. Will charge you for services you didn't ask for. Then, when you ask for a refund, they actually fight you on it!Response to PODSThis is exactly what I'm talking about - you will literally fight tooth and nail for some scammy service your customer service reps neglected to mention. Avoid this company at all cost!
