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October 2023 by Brent Criner
Very pleased with them, didn't pressure me to do lots things.
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September 2023 by Brad McClure
Always a good experinece. Fast friendly and great service.
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August 2023 by Sharon Bailey
I'll give 5 stars when they get my phone # right. Been trying for 4 years. How hard can that be? Apparently it's impossible at BKF.
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July 2023 by j s.
My wife and I were on our way home from a 5 week business/vacay trip. We were about to unload some of our F-150 in Tulsa and discovered a loose piece of ratchet material lodged in the tailgate mechanism. The tailgate wouldn't open and the only opening into the camper top was by lifting a small back window. We were really in a bad way!!I called Knight Ford and spoke to the service manager Josh Logan about our problem. He was incredibly friendly on the phone and said to bring in the truck and he would have his techs see what could be done, so we could continue our trip home. All this on a Saturday morning.I don't get this kind of service and understanding from most companies I deal with. I wish Knight Ford were in my city because our one experience with them was fantastic and caring. Thank you Josh Logan and Bill Knight Ford!
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July 2023 by Mark Lombardo
They stopped honoring competitors' coupons. They have a coupon for the Works oil change, only it's not actually a coupon. The service rep told me that it just shows what's in the package. Why then is it in the section under deals & coupons? Keep in mind that there was no price listed for the Works package on this page.I've brought my vehicle there since the day I got it. Now, I may be going elsewhere.They also checked an item as working, and I know that it hasn't been working for months now.Lastly, they sent a video review of the items checked. They said that I had a Coolant Leak. I took it to another company and they couldn't find it.
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June 2023 by Donald C.
Wife's car had a recall for the front brake lines. On her 2016 Ford Fusion Took it to bill Knight Ford went down at the end of the day to pick it up. Cause how long can it take to put 2 brake lines on the front end of your car? I asked Ava to check the brakes before she drove very far by pumping it at least a couple times to see if it would stop. Guess what happened, the pedal went right to the floor So then the service guy comes out and drives it to the back then In about 20 minutes later, comes back. Says it's all fixed now because they forgot to bleed the right side and had all kinds of excuses. There is no excuse, sorry. Wouldn't help my wife's life if she couldn't have stopped when she got on the highway. But do you think they called me or said anything to me? Even after talking to the service manager. And he was gonna go to talk to somebody. No, but hell, But I bet the technician that did this job has all kinds of little nice badge is on his uniform, saying how smarty he is. But all we have is excuses, excuses doesn't save lives. Sorry doesn't fix some things. The sad thing is the recall on. This was because the brake lines could explode. And then you wouldn't have any brakes. But then we take it to the dealership. And we have no brakes. Cause they don't know what they're doing, BEWARE
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June 2023 by Brenden Harvey
I always come here to get oil changes and services. They are awesome. I can use my FordPass points when I build them up and they are always professional. I will definitely be purchasing my next vehicle through them when I need another one.
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May 2023 by Michael S.
This "dealership" is a nightmare:To get in and out ofCommunicate withMake appointments withGet calls returned from, etc.They are demeaning and will blame YOU for THEIR mistakes.Against advice, my wife tried a third time to connect with these under-achievers. We now drive to a different dealership outside of Tulsa for service.I have heard similar horror stories from many other patrons.
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February 2023 by Chuck H.
Bill Knight Ford Service Department has had a customer service issue for years. Because it is located close to my residence I go back every few years in the hope that things have improved. Based on my most recent visit things have not changed, in fact, they have probably gotten worse and I assume, that because it has gone on for so long, its because no one cares. I made an appointment to bring my vehicle in for a repair that, according to Ford data, should have taken 1.5 to 2 hours. I had the vehicle there at 7:00 AM and was the first vehicle to be taken. No communication throughout the day so at 3:30 PM I called the service advisor for an update. Left a voicemail asking him to call me back. At 4:25 PM placed another call and left a second message. At 4:40 PM I called the dealership's main number and was assured they would get a message to the advisor. Finally, at 5:00 PM the advisor calls to tell me that they haven't had an opportunity to even look at my vehicle. The reason given was that they had received parts for other vehicles that had a higher priority, but they would do their best to look at my vehicle tomorrow. Because they seem to have so little regard for their customers I see no reason to take them at their word for anything, including the quality of their work. I picked my vehicle up and will take it elsewhere. I fully understand that sometimes things happen, but based on other reviews this appears to be simply the way they do business.
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February 2023 by Stephen C.
Consistently great experience from this dealership! Service is friendly and responsive. I have bought three trucks here and they have done all the work on these vehicles as well as my mothers. Highly recommended!
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December 2022 by Shell M.
Had a scheduled appointment set up for over a month just to place rain guards! Set the appointment up to work around work and be without a car for the day. Parts were ordered and in. Went in early to be first drop off 7am and first appointment. Never heard on the car all day. Left several messages. Zero returned calls. When I finally got ahold of someone concerned because I had not heard and it was 5:30. I was told it had not been looked at! I had other plans and appts preparing for holiday travel so had to go get the car. Was never told it would be more than a day was told hours and I was prepared to give 11. They did send a lift which I appreciated. Was told a call first thing in the morning and they would get to it the following day. Nothing...still 4 weeks later and as of today nothing! Not a single returned call? Is that normal practice? Not sure where the parts are now? Just a call would have been professional even to say sorry we can't get to it or can we recommend this place? Do you still want the parts? I do not understand. So disappointed and concerned for future services!
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November 2022 by Chad C.
Do not trust a word they say. My son's F150 had 61K miles on it, 1K out of warranty, the transmission was shifting from park to drive hard. He took it into the Service Dept. in Stillwater as he is a student at OSU. Bill Knight Ford of Stillwater told him it needed a new transmission after hooking it up to their computer, est was $7K. The service engine light was NOT even on, BTW. So we took it to Riverside Ford of Tulsa for a second opinion....They fixed it with an update and by servicing the valve body. Riverside Ford went the extra mile, and got Ford involved. Ford stepped up and paid for 65% of the service charges due to the low miles and being that it was so close to the warranty. Our total cost out of pocket was under $400. Do not trust Bill Knight Ford!
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November 2022 by Trapper Meadors
Convenient, was able to get in and out fast.
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September 2022 by Jeff Bennett
Great service and competitive price, they did the work I asked them to do, they gave me a full report and highlighted recommended services but did not pressure what so ever to have them completed nor over stated their cause and effect.
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July 2022 by Marty I.
I called the main number the automated message put me on hold, never got answered. I called a different number, the automated message gave choices, I selected 6 for service, never got answered. tried again and put on hold with the automated messag. I used the live chat features and after a total of 17 minutes someone answered.
