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September 2023 by Heather Z.
I enjoy shopping here. It's so easy. As a member, I have options- I can ship in-store, order a curbside pick up, or have items shipped to me. In store, I can use the app to scan and go instead of waiting in line. Also, their pizza is pretty good! We grabbed a couple for the family, and they said it would be about 10 minutes- that's exactly how long it took. We brought 2 home, and the kids were thrilled!
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August 2023 by Mary Palmer
They lost my cake order!
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September 2022 by Daniel M.
Rotisserie chicken at Sam's is hazardous to your health. There is absolutely no need for the extremely high levels of sodium, 550 MG per 3 oz serving, compared to Whole Foods at 70 MG per serving. Otherwise, great store and many good deals, including clothing. Would like to see more sporting goods. Great tire shop at Tulsa Hills.
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August 2022 by Brian H.
Constantly changing layout, not consistent with items that are staples. Too crowded and waste of time trying to find items.
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February 2022 by Shannon Lufkin
I love Sam's but hate being asked if I want to upgrade every time I check out.
The computer already asks that.
If someone has to ask me this question during check out then saying No once should be enough for them to leave me alone and go ask someone else.
I had I do it 3 times because she wouldn't stop. The third time I was really irritated and lost track of what I scanned.. enough!
If a customer says no the first time then move on...
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January 2022 by L R.
Have always had decent service. And this recent time they even had someone wiping down the shopping cart handles
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December 2021 by Dale B.
This store dose not support the needs for the disability needs. I have been shopping here for over 30 years. For the people I work with when buying big items you have to a training receipt to turn in to office to get a check to come back and pay on the items and to pick it up. Sam's club has done this for us for the last 25 years. Today I was told we never do that and we are not doing it for you. Told them this making me question of staying a member. The cam told me give me you card and we will end your membership and you can just go to Casco. the customer support here is horrible
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October 2021 by Pete Riley
Much better service!! Friendlier people!!
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August 2021 by Amber Fitzpatrick
Twice I’ve gone in this store because it is close to my work and twice I’ve been sprayed in the face with sanitizer as I walk in the door. Employee wildly sprays the carts and shoots it in the air on customers as they walk in. Won’t be going back
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July 2021 by Jason B.
What a crock these and Walmart's are becoming. Hire more employees to help with checkout instead of forcing us to use self checkout That drives me crazy every time I'm in one of these places. What happened to the bedrock this corporation was built on. Customer service was always #1 but now it's been thrown out the window completely.
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June 2020 by John H.
We have used this Sam's for a year. They are down to two humans at the register now during the weekday. We went in Monday morning and there was a couple of BLM employees in the back shelf areas standing around visiting. We came around the corner with our cart. They just looked at us , turned around and continued to talk. We waited but they never moved. We went around. We asked each other... were they trying to be rude? Then we saw these clowns do it again to some other shoppers. It's great to feel empowered now by the PC movement but no need to be a jerk. A lesson I drilled into all of my students for 25 years, was that" Respect is a two way street."
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January 2020 by Rachel M.
I went to the 41st and Sheridan location due to it being close to where I live. I went in and knew I had to renew my card; I had gone to the gas station a few weeks back and it said it was declined. I went to the member service desk to have a new card re-issued. Karla at the member service desk said I had been removed off this account and would need to be added back to the account. She said we could not have the card re-issued and did not offer to give me a day pass. I called the primary card holder to have this issue resolved. I then went back to Karla and she advised she could not resolve the issue over the phone and advised me how to resolve the issue online. She advised it would take until midnight for their system to update. Again did not offer a day pass. I then went to the 71st and Mingo location to see if this location could re-issue a new card as the primary card holder called this location to verify I could do that after being added back on the account. The member service rep at the 71st location had no problem whatsoever re-issuing me a new card. I would think, after working at Sam's Club for 15 years that Karla would have a better attitude or a better way of handling the situation.
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October 2019 by H B.
The store itself isn't the issue, it's the people they put at the front and exit doors. Today while leaving the man at the door used his finger as if to beckon me to come closer, which, honestly is quite rude. I was about two feet away, there's no need for that. Then when I walked closer with my basket it was apparently TOO far for him, two steps to the right, and he grabbed my cart and pulled it back to him. Not a word from him the entire time, just some rude and aggressive gestures.
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October 2019 by John P.
This store is my least favorite Sam's Club. Today I was there shopping and seen all these items that are supposed to be in the refrigerator are sitting out in the aisles unattended and were warm to the touch. It was enough to make me leave my leave my basket of stuff and go elsewhere; I don't need food poisoning. This coupled with the fact that the service is usually subpar and the shopping experience is depressing compared to other clubs is one of the reasons I won't be coming back to this location. I attached some pictures. Beware of the cheese, daisy sour cream etc.
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December 2018 by Rosemarie K.
I love Sams Club. I order my groceries online with Easy Order and when I finish work, I go and pick them up. If I pay in advance, they deliver to my car. If not, I just go inside and pay at a special cash register dedicated for Easy Orders. If I forget something I can just pay at that same register and avoid the big cash register lines. What I like, too, is that on the website they keep track of your frequently ordered items, so you can re-Order easily. It's all very easy and convenient.
