Sears Home Services has been a trusted leader in home improvement and remodeling services for over 30 years, consistently earning 5-star reviews from satisfied customers. The company offers a wide range of services, including heating and cooling, windows, cladding or siding, roofing, and in some areas, kitchen and bathroom remodeling. Customers can schedule a free in-home consultation with knowledgeable home improvement experts who will explain their options, share money-saving deals, and provide flexible payment plans. Sears Home Services is committed to ensuring that each home improvement project is completed smoothly from start to finish, with the help of a dedicated project manager. While the majority of customer experiences have been positive, there have been some instances where the service could have been improved. In one case, a technician was distracted by an unrelated conversation while performing a washer repair, which could have been completed more efficiently. In another case, a technician provided a diagnosis for a refrigerator issue, but the customer's warranty claim was denied, leading to an appeal process. Additionally, some customers have expressed confusion over the company's definition of "preventative maintenance" and the services included in their offers, suggesting a need for more transparent communication. Despite these isolated incidents, Sears Home Services remains a reliable and trusted choice for home improvement and remodeling services, with a commitment to customer satisfaction and a track record of quality work.
Washer repair done Tech was on the phone for much of the time talking to someone about an unrelated conversation than the job. Could have been in and out quicker, but I am satisfied with his service.
March 2024
Had a good experience with my service technician regarding my dishwasher repair. He had to make several trips due to having to order parts but he would always call and let me know when to expect him.
February 2024
Indicated that the icemaker had a frozen line. Thawed the line and the ice maker worked for 2 days, NOW ITS FROZEN AGAIN!!!
