Swarovski is known for its beautiful jewelry and exceptional customer service. One customer praised Raven for being incredibly helpful and professional while selecting items that received many compliments. However, some customers expressed frustration with the return policy, mentioning challenges with exchanges despite being told they had 90 days. Fortunately, the management, including Raven, took ownership of the issue and assisted with exchanges. Another customer highlighted the team's commitment to meeting urgent requests, successfully arranging an overnight delivery for a birthday gift. Overall, the store balances stunning products with dedicated service.
