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February 2024 by Racheal Pierce (Rhea-Rhea)
Rude customer service over the phone
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February 2024 by Kelsey Snow
I DIDNT WANT TO GIVE ANY STARS BUT WAS MADE TO ......I called like 2 weeks before going into tag agency about getting my last named changed and update my driver's license.I was told that you didn't have to have your soc sec changed yet that all they would need would be a copy of marriage license and they would be happy to help. Walked in on Thursday with my husband only to find out the guy didn't want to get up out of his chair to help me with my ID he told me that I would have to get my soc sec changed first. before he would do anything. I grabbed all my stuff and called another tag agency to ask again. and of course, they said they could do it, so I drove to Jenks tag agency and the girls there was so nice and sweet and had no problem with me getting my license changed whatsoever... It always seems that this Tag agency is the worst and always have Rude staff or lazy. I will not allow people to go to this one if they ask me, I'd just go to the Jenks tag agency where they treat you right from the time you walk into the time you walk out!
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February 2024 by alison
There shouldn’t even be 1 star reviews. This place is the best tag agency in Oklahoma. I’ve lived in a lot of cities here including Okc and Norman and they are fast, super nice, and know what they’re talking about. Other agencies here in Tulsa charge more for their services so town west has the best prices for sure as well.
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February 2024 by Prentice Driskel
Don't show up here at 8 expecting to get your twic card done even if you set an appointment
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January 2024 by Owen Geberth
I went here for my multi-state nursing licensure. Very quick, efficient, professional and friendly!
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January 2024 by Morgan Sandel
Just FYI, this is where Identogo is located
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October 2023 by Clinton B.
Very bad experience. The Hispanic lady was pushy and not helpful. I will not waist my time with them again I left with nothing done after about an hour of wasted time I went to Saplupa tag office and got friendly service fast courteous service they got me taken care of. I recommend not using Town west. Saplupa tag agency is so much better.
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September 2023 by Lindsey R.
Been coming here since 2006 and every time I come in I get a big welcome from Hispanic lady I don't have her name but love her working for you guys she has been like a mom there to me when I come in she always helps and guides me to the right direction and gives me knowledge!!!
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September 2023 by Monica Hamilton
Staff is professional and helpful.
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September 2023 by Dr. Bergundi Farrell
If I could give this tag agency a -1 I would.Doris what horrifying. She literally has no idea what she is talking about and after calling the State, they verified that she was in fact incorrect. It's probably bad form to tell customers that have no idea what they are talking about when they went out of their way to call the state and ensure the proper paperwork was retained in order to get the process done correctly.
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September 2023 by naomi traczyk
I've been to the Town West tag office twice now. Once to tag my vehicle previously and the today to get my Real ID. The staff there are the best. Most tag offices you go in make it uncomfortable cuz they are rude and just simply act like they hate their lives. At this location they smile, laugh, and talk to you. They even remembered me from my first trip. Thanks to all of you for your friendly service.
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September 2023 by Tonia hall
Wouldn’t help with an Id was told to make an appointment even though there wasn’t anyone in there it was totally empty was told to make an appointment an then the lady told us that Thursday was a walk in day no sweetie get your story straight won’t ever go back an telling everyone I know
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September 2023 by Unpause
Told me they couldn’t check if I was in the system to get my license via phone after they told me to call the previous day and they told me I had to come up there just for them to tell me they were booked for the day, definitely something you could’ve told me before wasting gas
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August 2023 by Carrie Redman
Called to ask a question and the woman on the other line was very rude and hung up on us she didn't even introduce herself either just answered the call rudely and hung up rudely to the lady who answered the phone just know Karma sucks
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August 2023 by Lauren Walker
Phenomenal service, kind staff (and bilingual!) and quick turnaround time. As DMVs go, the business model here is fantastic and should be replicated everywhere. Best tag agency I’ve ever used. Thank you ladies, you’re amazing.
