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November 2023 by Randy Trotter
Entrance was not marked well (construction). Upon entering was not spoken to. Employees behind counter were busy with a personal conversation. Did not ask if I needed help. When I approached counter with item I wished to rent clerk was unfriendly. Asked for my phone number and started to work on my rental all the while keeping the personal conversation going with the other 2 employees. I felt invisible and that I was a bother to them.
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November 2023 by Mason Hansen
Miss Donesha and Miss Sarah helped me out with my move and they couldn't have been more helpful. Both women made sure I had all of the information I needed about insurance and policies, all while getting me in and out in a decent time. I recommend THIS LOCATION for any moving need in TULSA
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September 2023 by Dustin Rhodes
Eddy is absolutely the best! He went above and beyond to make sure my trailer lights worked properly. The wiring was completely jacked! He rewired the whole thing, and it worked perfectly! Most incredible customer service I have ever had at U-Haul!
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July 2023 by Carol Anne Pfuntner
Rude customer service at 11th and Memorial location both times I was in this last week and apparently misinformation by employees. I was told last Saturday we can’t do hitches on Saturdays so we made plans to bring it in today Friday. I get there and they instantly say we don’t do hitches on Fridays. I explained I was in last Saturday and they told me come back today. They said they didn’t even have the part and basically no other assistance was offered I had to ask okay does another location have the part? They look and say yeah 51st and 169 has it. I say okay can you call to see if they can do it today before I drive out there? Does the customer need to come up with all the solutions? Train your employees better. The first time I was there no one even acknowledged us or said we will be right with you. Today the women working were nice enough but l still had to come up with all the solutions.
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July 2023 by A. R. Henry
The lady who helped me at the counter today provided me with outstanding customer service. She went out of her way to help me and bypassed charging me a huge deposit for tge rental equipment I leased. She didn't have the size of TV box I ordered, but that was more than made up for with furniture pads and the extra dolly. The store is nice and clean. The grounds are very nice. I definitely recommend this location above all the others I have rented from before through the years. Thank you!
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July 2023 by PHD Security Services *
Throughout the years I have rented approximately 40/50 times from uhaul (feel free to check your records to verify the amount of business Ive done with Uhaul, mostly car haulers from different locations in Tulsa). I've never had the most friendly experience dealing w/ employees at Uhaul (specifically location at 35th/Sheridan) but I've put up w/ it since I've needed to use their equipment. What happened to me yesterday June-13-2023 was the worst of the worst. If there was a way for me to give a negative star rating (-1) instead of a 1 star I would do it immediately!! The personnel at location (35th/Sheridan) put me in a mechanically unsound car hauler (I have pictures to prove it) when I returned to the store to show them the terrible situation (the suspension spring had fallen off) they sent me to a different store to pick up a different car hauler, (no apology for having put me in such a dangerous situation, no attempt to make-up for my time lost) they simply sent me on my way. I went to store at 11th/Memorial.....after I finished using the 2nd car hauler, I returned it to the store where I picked it up....(11th & memorial)... Uhaul charged me over $200!!! They said it was wrong place return....remember, I have pictures & receipt to back-up my claims. I will be taking this issue all the way to uhaul headquaters. Here are my pictures so there isnt a shadow of a doubt about my legitimate and accurate accounts about this incident. My name is Tony Martinez & the contract was under my wife's name Diana Martinez
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July 2023 by Keira Seydlitz
Used an automated voice system instead of human beings like the other stores, never will I be giving this one my business, as the automated voice system is an absolute trash system and only leaves me with wasted time and anger
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June 2023 by Kevin Turner
I've rented a couple of trailers here. It gets a little busy sometimes but they've always been helpful.
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May 2023 by Cynthia O'Neal
They canceled my reservation that another store made immediately without even informing anybody or letting me know gave me a way bigger truck than I was comfortable driving and then charged me two days of rental even though I was told I could keep the truck an extra 2 hours and they refuse to refund my money making it to where I had no money to feed my children and had to rent another truck if I would have known that they charged me for another day I'd have kept it another day
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April 2023 by Angie
Great customer service! Ability to reserve online and communication made this very easy and fast. Eddie is the best! Went above and beyond to help us. Got us hooked up and very friendly.
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February 2023 by Phil Baker
Great staff and the price blew me away! Eddie was so helpful.
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November 2022 by Jeremy Lunsford
Day one of getting unit, Front desk associate had me mistaken her to be management. She still goes above her duties each days she is scheduled. Where others may not know how I already have trust issues, period. She reassured me more ways than I could ask. By tossing those rental trucks around like paper clip, parking them in front of my unit. Providing cover and privacy I had mentioned it being concern. Associate using box trucks for cover, overall shade and keeping me out of main traffic line of sight, she has since been keeping it in her daily tasks although not expected. All that I’ve seen working here, very kind and personable. Sara also has been joy for her service and desire to provide the best experience customer could ask. Also,management was pleasing to communicate with and all staff here are top notch and worth paying few more dollars when compared to other storage places that can’t beat uhauls standards here. Worth coming here so stop shopping and pay bit more. Won’t regret it after day of experience their level of service.
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May 2022 by Joseph Watkins
The staff were excellent and attentive. I scheduled my cargo trailer online and it was ready. Could not have had a better experience renting equipment at this location.
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December 2021 by Tiara Richardson
I wish i would have read the reviews before coming here last year i used the uhaul company on sheriden they did not have no uhuals availble so they reffered me to come here when i come in they did not explain anything all they did was say you have six hours to have the uhual back and put it back on half a tank so i moved made 2 Trips which where 15 min from each other where i was moving. Stoped put gas in the truck then brought the truck back before 6 hours parked it saw that they had closed at 7 so im confused so i call a number thats on my paper work ask where do i leave keys they say a drop boxed i looked its dark i dont see a drop box so they say just take the keys and return them in the morning and they put it in there notes so next day i bring the keys back the black lady amiesha say ther gas light was on and they lost money cause i brought the keys back at 12 oh and they brought up the miles on the truck lie again they dont want to give people there deposit money back they lie on customers to keep your money and probably pocket it never again will i use them get new employess
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October 2021 by Sealiena Cox
U-Haul is a great place to get a tow hitch package put on. Comes with a life time warranty on my hitch, and 2 year warranty on my wiring. $376.83 for hitch, wireing, install, 2 warranties, labor and a ball. The Men who work at this U-Haul are very polite, explained everything to me. Took about an hour to hook up.
