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June 2025 by dianna kramer
Decent service.
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March 2025 by Ricardo Villalpando-lopez
I was able to get a super solid men’s fragrance today without worrying about the authenticity. These ladies treated me with the upmost respect from start to finish. Even set me up an account so I could save on future purchases.
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March 2025 by Alexis M
A store associate made fun of me on the way out of the store.
She made fun of my obviously ugly hair on the way out. I’ve been washing my purple color out and have three inch natural color grow out. My hair was really uneven and clearly ugly because I had been using color strippers and letting my hair rest. I was there buying hair products with zero customer assistance. The salon worker with pink tips giggled to another worker and made fun of me while I was checking out.
On what planet is this acceptable?
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February 2025 by Ahreanna Hytche
Black women steer clear. Don't spend where you'll be racially profiled. Just a description of what I had on jeans vintage tee and Jordan 1's and box braids.
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February 2025 by Shannon LaRock
Great customer service! The brow bar at the 71st & Memorial location has a great technician. She's about to have her baby, so she probably won't be back until May. She should have a good replacement. Never let them do it in the Salon at 41st & Yale. The girl really messed mine up pretty bad!
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December 2024 by Pierre Roche
Gabby always has the best recommendations. I’ve asked her for her recommendation three separate times and every single time it has been a Hit. Extremely knowledgeable and is very outgoing when helping me as I am a very difficult client lol.
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December 2024 by Megan Canady
We clean and easy to find products. Staff was friendly.
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November 2024 by Courtney T
My mother and I were racially profiled by Izzy
Girl with red hair and glasses
She was extremely rude and talking about my mother and I to another coworker
If you see her and you are a POC let her know about herself because my mom told me to let go and let god but it just really disturbed me how blatantly aggressive she was
Stop following POC and go stock something
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September 2024 by Bridgett Marie
Patty and Benefit is absolutely amazing! If you want your brows done right you just need to make an appointment with her. My brows looks so good that I don’t even wanna wear make up lol they frame my face perfect! They are the perfect color and size! I can’t say enough good things about her! Well I guess I can. She was the sweetest!
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September 2024 by Becca
Staff was helpful and nice!
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August 2024 by Aaron Carolan
Being in cosmetics for 16 years I was highly impressed by this location. I was greeted promptly at the door. Which I have never experienced at another Ulta location. The entire store was pristine and highly sanitized. I felt safe to try on anything I wanted without worry. The staff was incredibly kind and necessary. Will not go to another Ulta location. Bravo!! Give them a raise. Truly impressed. I’m a Mac customer and their Mac counter looked so incredibly clean and easy to try.
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July 2024 by S S
Walked in, given the 60 second script on deals ("we currently have a $10 off $50, the entire store, etc.). I politely listen, say thank you and then off to shop. In less than 5 minutes, I got a couple items totaling about $65 and am back at the check out counter with the exact associate that recited all the coupons to me. She rings me up, hands me the receipt (with no discount). So I ask, oh what happened to the coupon? She says "oh, you wanted to use a coupon?" Like, what??.. I said never mind and left. This is exactly why I stick to shopping online. Thank you for the reminder.
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June 2024 by Victoria Almeida
It was my birthday yesterday, I came in to buy some makeup products and perfume. I also came to see if Juvias palace had in a liquid eyeshadow. So of course as the associates usually do I had two people come up to me and ask me if I needed help with anything but I knew what I was getting so I was fine well I started to notice that I was being followed around in the store a little bit first red flag second red flag once I got to check out the lady that decided to check me out proceeded to look deep in my bag. Then whenever I pulled a lip gloss out of my bag to put on she proceeded to stare directly at my lip gloss as well. She did not attempt to smile or anything. She seemed on edge with me as well, so I started putting two and two together. Given I was the only black woman in the store with my child, maybe that had something to do with it. Who knows. We all know how racial profiling goes. So she was passive aggressive. She was treating me as if she suspected me to have been stealing
she wasn't really friendly at all. her eyes were a giveaway that she thought that I was stealing and watch me leave the entire store it was not a pleasant experience and all I could do was just mug her in return because I couldn't believe that she literally took the time to look inside of my bag as if I had took something whenever I grabbed my wallet. I have not once ever been a thief, and to be treated like that on my birthday is crazy. She didn't have to speak to me for me to see what was happening clear as day. Crazy because I have never had this issue with Ulta, I've always heard about it but never experienced it.
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April 2024 by Jessica Walker
Don’t recommend going here for hair services. The last three times I’ve booked an appointment on line, gone to the salon, and waited until past my appointment time to then be told that they can’t do my hair because they’re overbooked or running behind. May not seem like a big deal to not curl someone’s hair but when I plan that for an event and then it falls through, it’s very disappointing.
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February 2024 by Erica Rolison
Ordered on line just to avoid the very Horrible disgusting Hatred that injust faced and had to endure emotionally due to a Emily @ 5:30 Pm @ the 41 location she was very Much racist and Rude. It's disgusting disheartening and a very Bad look for the company. I love Ulta but I shop online because of the way those ppl treat people of my Race it's very sad and disgusting.horribke horrible horrible im store experience.
