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December 2024 by Jenny Chonka
Derek was a life saver today! Couldn’t get my espresso machine hopper back on and he took so much time out of his day to talk me through it. Thank you so so much!!
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December 2024 by Gerald Buckley
Sally is my hero. WS said there were four of what I needed in stock. I hot tail it over to their store to find Sally herself had just sold one. Leaving three. But, where were they? Sally found them and made sure I got the style/color I really wanted. So, to Sally... thank you! Can't sing your praises enough. You're a kind, kind soul. Side note: I love observing and receiving outstanding sales training... Sally is a fantastic sales rep. Whatever you're doing, keep it up. While I wasn't in a position to purchase the item she recommended (a pasta rack), I'll be back for it and will intentionally buy it from Sally. :)
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November 2024 by Fady Srour
The customer service is horrible. I dealt with store manager over a pan that I was returning after two days because it was defective. She immediately started to be negative and no helpful without even listening to me. I told her that you have a negative attitude and I don’t want to deal with her. She is red headed
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November 2024 by ALEJANDRA MONROY
Friendliest staff ever!
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May 2024 by Jennifer Thomas
I bought a pair of Williams and Sonoma Salt and pepper shakers from Utica Square.
I paid above $60 for them and they stopped working.
I called the store to let them know and they said without a receipt to show when I purchase they can’t do anything about it.
It had been longer than 3 months….but they hadn’t been working for about a month before I called to let them know.
Before threw them in the trash I looked on the bottom of the shakers and it said Williams Sonoma on them.
I called back to let the store know that they had their name on the bottom and he said yeah that isn’t going to work either.
I then proceeded to let them know as a business I thought they would want to know that their signature shakers were not working. He acted as if he could care less…….they lost my business!
I had to give them at least a star.(UNFORTUNATELY!!!)
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March 2024 by TL
Horrible customer service! I ordered two items and was charged for them. The box arrived without my items and only a small plate in the box. WS is holding my money hostage until I go return their plate! They charged me for NOTHING. I should have said the box was empty. Never shopping there again!
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January 2024 by Justin Blunt
Awesome selection of kitchen goods and some foods. But, extremely high priced. I couldn't imagine why anyone would pay $250 for a frying pan. A jar of braising sauce will cost you $15. Just because your store is in Utica Square doesn't mean you have to add 20% to everything you sell.
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January 2024 by Melanie Schnell
Such beautiful things!
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December 2023 by Marilyn Cole
I found exactly what I wanted for a "hard to get" present. It made me so happy!!!
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November 2023 by Matthews Craft
Great customer service!
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August 2023 by Jim Milton
A go to place for gifts. Fast and friendly, even when busy.
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August 2023 by Lauren Griffin
My fiance and I came in for a scheduled appointment to create our wedding registry on November 6. Immediately, we were greeted by a staff member who was very cheery and kind. She was unable to help us, so she directed us to the checkout counter. I am not sure if the lady behind the counter was the manager or another staff member because she never introduced herself (She had red hair.). The lady was rude and condescending to both of us. She started by saying the day was much busier than they expected and tried to push us to reschedule during the week. We informed her that we could not reschedule. She acted annoyed that we were in her store and lacked any customer service skills. She continued to say that during the week is easier for them and not as busy. We again said we could not come in during the week. She then said our scheduled consultant never got a lunch break, so he was scheduled to go on lunch at the time we came in and no one else could help. This was not a big deal, because we did not need a consultant to walk around with us. We were fine with asking questions when needed. She finished by briskly explaining how the in-store registry worked and walked away. The only small saving grace was the friendly staff members (one man and one woman) that came around from time to time. Honestly, at that point, I had such a “bad taste in my mouth” about our experience that I wanted to get in, scan our items, and leave! If it were not for the couple of items we wanted to add to our registry, I would have walked out and never returned. Any further business I have with this store will be online or not at all.
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July 2023 by Kay Swanson
Has quality premium products!!! I always get favorable comments on my porcelain casseroles, which are one of my favorite shower gifts!!! The Olio Olive oil is the best! The only olive oil I ever use for a dipping oil or salad vinaigrette, so good!!
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April 2023 by Erika Wescott
Beware of a return policy that basically doesn’t allow you to open or try anything. “Can you imagine if we let people take things back that changed their mind?” the words from the GM about a purchase I made two days ago. Williams Sonoma just lost my business forever today.
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February 2023 by Vintage Queen
The store is cool but as stated by other reviewers--some employees need a major attitude upgrade
