-
March 2024 by TL
Horrible customer service! I ordered two items and was charged for them. The box arrived without my items and only a small plate in the box. WS is holding my money hostage until I go return their plate! They charged me for NOTHING. I should have said the box was empty. Never shopping there again!
-
January 2024 by Justin Blunt
Awesome selection of kitchen goods and some foods. But, extremely high priced. I couldn't imagine why anyone would pay $250 for a frying pan. A jar of braising sauce will cost you $15. Just because your store is in Utica Square doesn't mean you have to add 20% to everything you sell.
-
January 2024 by Melanie Schnell
Such beautiful things!
-
December 2023 by Marilyn Cole
I found exactly what I wanted for a "hard to get" present. It made me so happy!!!
-
November 2023 by Matthews Craft
Great customer service!
-
July 2023 by Kay Swanson
Has quality premium products!!! I always get favorable comments on my porcelain casseroles, which are one of my favorite shower gifts!!! The Olio Olive oil is the best! The only olive oil I ever use for a dipping oil or salad vinaigrette, so good!!
-
April 2023 by Erika Wescott
Beware of a return policy that basically doesn’t allow you to open or try anything. “Can you imagine if we let people take things back that changed their mind?” the words from the GM about a purchase I made two days ago. Williams Sonoma just lost my business forever today.
-
February 2023 by Vintage Queen
The store is cool but as stated by other reviewers--some employees need a major attitude upgrade
-
February 2023 by Thaddeus Yeargain
Little pricey but they have a little bit of everything!! Always good service here. Love the atmosphere too.
-
January 2023 by John Walker
All the stuff you would expect at the prices you would expect. It is above average kitchen store so I'll give it 4 stars.
-
November 2022 by Sarah S
I contacted Williams-Sonoma due to the inferior craftsmanship on their $30 stainless steel garlic press. I do NOT recommend them as they do NOT warranty their products. When I contacted their guest services, they put the burden on the customer to prove it’s a Williams-Sonoma product (as though they can’t tell by their own inscription on the product).
-
November 2022 by Lauren Chambers
My fiance and I came in for a scheduled appointment to create our wedding registry on November 6. Immediately, we were greeted by a staff member who was very cheery and kind. She was unable to help us, so she directed us to the checkout counter. I am not sure if the lady behind the counter was the manager or another staff member because she never introduced herself (She had red hair.). The lady was rude and condescending to both of us. She started by saying the day was much busier than they expected and tried to push us to reschedule during the week. We informed her that we could not reschedule. She acted annoyed that we were in her store and lacked any customer service skills. She continued to say that during the week is easier for them and not as busy. We again said we could not come in during the week. She then said our scheduled consultant never got a lunch break, so he was scheduled to go on lunch at the time we came in and no one else could help. This was not a big deal, because we did not need a consultant to walk around with us. We were fine with asking questions when needed. She finished by briskly explaining how the in-store registry worked and walked away. The only small saving grace was the friendly staff members (one man and one woman) that came around from time to time. Honestly, at that point, I had such a “bad taste in my mouth” about our experience that I wanted to get in, scan our items, and leave! If it were not for the couple of items we wanted to add to our registry, I would have walked out and never returned. Any further business I have with this store will be online or not at all.
-
October 2022 by David Smith
Thank you Angela for the waffle batter recommendation. Best waffles ever!!!
-
August 2022 by Audrey Noland
My fiancée and I came into the store to look around to see what we would like for our wedding…. Before we even got half way around the store we were asked to leave, because she said they were closed while we looked and saw others shopping in the store she escorted us out of the store. We felt like we were not wanted and that’s very disappointing, because my family has been shopping there for years. Will not be spending money at this location.
-
April 2022 by Chad Clayton
Beautiful store! Good quality merchandise. Staff is very knowledgeable and helpful. We had a wonderful experience. Highly recommend!
