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December 2023 by Rj Candler
Good people, however, we are disappointed with this telephone and internet provider. The internet service has been unpredictable and unreliable over the last several months. Our internet service is currently down and we are unsuccessful in contacting support to resolve.11/28 -A technician came to our house on 11/27 morning and replaced a defective router which resolved our issue. His attitude was respectful and customer oriented. The feedback I asked him to take back to his leadership team (continuous improvement) is to monitor for issues daily and provide after hour support when needed. Our internet service was down 4 days (Thanksgiving day and through the following weekend). The Internet services they provide are critical and valuable in which their customers depend on.
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November 2023 by Brianna Bivins
When I can get the internet to work, it is half decent. However; I called SEVERAL days ago because my service has been spotty and was told “someone would be called”, but I never got a follow up. When you call to leave a voicemail and hit “0” to take you to the message recording- it simply starts the nightmare robot over again and you are unable to leave a message.Finally, this is not the first issue I have had with service being cut off due to “breaking contract”, which I did NOT do as I was set up on autopay. I was told it was a “billing error” and credited part of the fees back, but getting that mess rectified took a few days that time, too.Overall- I wouldn’t recommend them. Unless you particularly enjoy having internet service for only part of the month, and then only reaching someone in office if you stand on your head just right- in which case- boy, is THIS the company for you!
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November 2023 by Tara Phillips
Always super nice and helpful
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October 2023 by Ben Setzer
What package is this because it has been atleast 2 months now we have been dealing with this EVERY DAY this is what you supposedly call gold? We have had some guy come out and feed us lies about the computer pulling all the bandwidth so we took it to get looked at so it wasn't here for 3 days and all 3 days it did the same thing so it just seems like he doesn't know what he's doing they have came out atleast 3 times now and no change at all even today its on 34kbps I wouldn't recommend this company to anyone anyone who writes a 1 star revies pretty much gets ignored but they thank the 5 stars goes to show you how the customer service treats you right there.
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October 2023 by Jacob Park
I just moved back to the Valliant community and went to get internet installed. They came out same day and hooked it up and I have been very pleased with the service. Thank you VTC!
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August 2022 by Bradley Browning
Download and upload speeds are exactly what we pay for, thankful for great service in a rural area and a provider that cares about customers outside of Hochatown
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August 2022 by Ryah
Quick and courteous! Was having an issue with internet working- they sent someone out within 15-20 mins of me calling them.
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April 2022 by Okie Mc
Quick and courteous! Was having an issue with internet working- they sent someone out within 15-20 mins of me calling them.
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April 2022 by Haidyn Palmer
Been Waiting almost 2 months for an installation now
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February 2022 by Aiden Medina
slow internet speed almost all the time
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December 2021 by Michael Costin
Wireless Internet service.
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December 2021 by Diana Miller
We were having issues with our internet being super slow. We called and they came out and got us fixed real quick! Great company!
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October 2021 by Shane Robinson
Internet is not worth having. Waste of money. Tethering my phone is much faster. Lucky if you get .2 download and .1 upload. They are not buying enough bandwidth overall.
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September 2021 by Dr. A. Beshears
They were super friendly and helpful. They were also able to do a same day install of my internet. It made my new job transition so much easier with being able to work at home after the work day ended.
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July 2021 by Chris Janoe
It was awesome for the first couple of weeks, and then it seems like they choked us out!!! Can’t wait until my contract is up!!!
