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November 2023 by Steve Edwards
We bought a beautiful Buick LaCrosse from Grover and it was the best experience we ever had at a dealership. They were very friendly and helpful. Will be giving them our business again. Ernest and Susan Edwards McAlester, Ok.
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October 2023 by Cindy West
Great experience no pressure. Neil treated us like family. He was about making me happy and not worried about your credit score, how much money you made etc. Chris the sales manager was great also. Quick and easy. I would buy from these two again. I will recommend them to family and friends.
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October 2023 by Darryl Coats
No doubt most down home and comfortable experience I have ever had buying a vehicle. Salesman was Bob Wiseley. Within minutes of talking to him I felt this dealership and salesmen were more worried about finding the correct vehicle for me than running credit checks or income. No pressure whatsoever. In the first 10 minutes I was there Kevin Grover himself came in passing out Mcdonalds breakfast burritos to everyone. Approx an hour later He came back and gave me additional info on the vehicle I was looking at. To my suprise it was not how great the used vehicle is but instead he identified an issue with the remote door locks and the replaced transmission. Complete full disclosure. I have bought no less than 50 vehicles in my lifetime. I have never heard of an owner talking to a customer that honestly. Then I was on the phone with my bank when I noticed him with a broom and dustpan sweeping the lobby and parking lot. I bought the vehicle and will be back to buy my Wife a vehicle in 2024. Don't buy a vehicle until You go inside and You will be a believer and customer too.
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October 2023 by Jessica De La Cruz
I got lied to. I got tricked and taken advantage of. Absolutely the worst dealership I have ever dealt with. When I tried to get someone to help me just a day later they said sorry and I never heard from them again. Im now in an impossible situation. Dont come here.
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September 2023 by Eric Shannon
Purchased a truck from here, was very happy of their service and friendly attitude. Smaller dealership where the owner is involved in every sale. Would recommend. Didn't feel I got ripped off.
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September 2023 by Josh Bogle
Have had my 2017 gmc in for transmission learch / improper shift. Had valve body replaced, transmission rebuild, replacement? Still have same issue. Feels like someone rear ended you when you come to a stop. Truck is under extended warranty and dealer/ gm are unable to fix or even show willingness to fix the issue. Pretty dis satisfied with the service and inability to fix the problem. Total embarrassment to drive a gm product that mule kicks me at every stop sign in town.
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September 2023 by Mary Lee Uveges
outstanding----it was nice being back after 8 years --everyone made me feel very comfortable-- will always come back. Dr Al Uveges
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September 2023 by Marie Guffey
My experience was awesome. They were willing to help me with no pressure of the purchase of my truck. They went above and beyond helping me with my purchase. Will be going back for my next vehicle.
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August 2023 by R Favors
Wanted to say thanks to the folks at Kevin Grover Buick GMC, with special recognition to the owner Kevin. I'm from the Tulsa area and had been searching for a specific model for a few weeks. I finally found it at Grover Buick GMC in Wagoner. Just goes to show, maybe you should look at small town dealerships first rather than the big, high overhead, city dealerships.My Salesman Bob was straightforward on our negotiations. No high pressure, no gimmicks. I very much appreciated it. Seldom have I found a car salesman lay it out so honestly as to what the dealership could and could not do. Bob made our deal work and my vehicle was to be ready to go the next day.In dealer prep, the guys in service ran into a bit of a problem as my vehicle was DRW truck. They needed some extra time on my truck, but I had to leave to complete a job in Lee, New Hampshire straightaway. Kevin Grover, having heard me voice my concern, stepped in and together we were able to agree on a plan that would allow me to get to the job AND finish the related service on my truck. I don't want this to sound like some canned commercial, but there really isn't another way to put it. Everyone made me feel like they had my back, like family.So yep, I would purchase another vehicle from Grover Buick GMC and surely would recommend to anyone to check out what vehicles they have. My experience showed they were honest, easy, down to earth people to work with and purchase a vehicle from.
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June 2023 by Roger Yost
We were on vacation, from Nebraska, at Ft. Gibson Lake in Oklahoma with our 1 ton Chev Dually & 5th wheel. I notice an engine oil leak. We took our truck to this outstanding dealership. They were very helpful and courteous. They worked our truck right in and discovered that a previous oil change tech at home had replaced the oil drain plug with the wrong one. They saved us thousands of dollars. Huge “THANKS YOU” to Jimmy and the crew at Kevin Grover Buick GMC. We appreciate you. ??????
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May 2023 by Gregg
Disappointing experience. Contacted them online. Provided very detailed information including the VIN number of the vehicle as well as their code. I received an email in just a few minutes asking me several questions to which I had already provided the information for in the original request I had sent minutes earlier. They didn't read the details I took the time to write up and provide. All they did was get my email address and start firing irrelevant questions at me that were designed to figure out how much they could profit on this possible transaction and where they could potentially hide their profit in the transaction. I inquired about a specific vehicle and granted, the number I needed to get to was lower than their asking price, but they weren't interested in working with me to see if we could agree on a deal. I thought they would take the time to make me an honest, "this is the best we can do" type of offer for the specific vehicle but they didn't. If they had, there's a good chance they might have sold a vehicle that day. They did not make me feel valued as a person and try to work with me. The feeling I got was, "how money can we make on this". They didn't even care enough to spell my name correctly in their correspondence. Again, not customer focused. The most dishonest part (in my opinion) was that Kevin Grover's discount price posted on their internet for the used vehicle with 11,000 miles on it (which I was interested in) was still higher than the sticker price of a brand new one of the same year (it was a 2022), make, model and options. And another fact, For the same money they wanted for their used vehicle, I can buy a brand new, totally redesigned, 2023 version of the same vehicle, which comes with several more additional options not available on the used 2022 version they were selling. Do your research on the internet and get offers from other dealers before you talk to or buy anything from Kevin Grover Buick GMC. Then when you go in you will be knowledgeable and prepared for dealing with them and their sales tactics.
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May 2023 by Lana Schmidt
Great Service and they even accommodated a last minute install for me of a 5th wheel wiring harness for the bed and gave my wife and I a loaner vehicle so we could go get breakfast while we waited. Really great service at this dealership, always willing to go above and beyond to assist.
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April 2023 by Shane Keeter
I could go on for hours about how well these folks did. They worked to earn my business with a great deal and excellent customer service. This was the fourth place I shopped and next time it will be the first and only. The sales staff help each other. I was at the sight several times and Kevin was there each time and remembered my name. Neil and Randy were both good to help me throughout the sale. Good, honest people.
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April 2023 by Elizabeth Wood
I had a great experience, Dealer Ed James was very helpful. Love my new ride
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April 2023 by Google user
I could go on for hours about how well these folks did. They worked to earn my business with a great deal and excellent customer service. This was the fourth place I shopped and next time it will be the first and only. The sales staff help each other. I was at the sight several times and Kevin was there each time and remembered my name. Neil and Randy were both good to help me throughout the sale. Good, honest people.