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November 2025 by Carol S
The technicians are great and fast. The customer service team that answers the calls are less than professional. Rude and condescending. When a technician says the equipment needs to be upgraded but the customer service says no it doesn’t. I pay for internet service and if it goes out with every blink of the lights something is wrong somewhere especially when your neighbors are not having the same issue with the same service! Listen to your technicians!
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November 2025 by Gabby
Talked to Cayle I've the phone today, very respectful man!
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November 2025 by Deborah Woolard
Dillon was extremely professional and polite. The process was very straightforward and timely.
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November 2025 by Joseph Smith
I was in a desperate spot on a late Friday afternoon Christopher and Lucas got a solution to get us through the weekend. My homework and presentation both got finished with the help from these guys. Both kind and professional and worked fast. Explained what the problem was and the solution that needed to be done. Extremely thankful and hope I get these guys again of if I ever need assistance.
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November 2025 by Annsley Williams
The internet isn’t good it’s just the only option in our area. The customer service is terrible. Move somewhere else.
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October 2025 by Steve Billings
Dillon came out to fix our internet cable. He was available earlier than scheduled so he contacted me to see if he could do the repairs earlier. He found the problem promptly and even replaced the modem cable box. He got our internet service up and running in 30 minutes.
Super nice young man and very helpful!
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October 2025 by Kandace Hall
Dillon came out on a Saturday and fixed it quickly. The whole family was very appreciative.
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October 2025 by Jared Wood
Dillon was awesome! He got here quick and solved our problem within minutes.
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October 2025 by Tabby Williamson
Super friendly and such a fast install.
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October 2025 by Rusty Fields
Old infrastructure copper wire had high resistance on one pair causing my slow and intermittent internet connectivity. Dillon found the wiring issue 1800 feet from my house. Once that was fixed he still showed an issue coming into the router. After changing out the wall connector everything improved performance wise. My connectivity is great now. Thank you for digging it out Dillon.
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October 2025 by Sable Whitacre
Dillon was professional and completed his work quickly.
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October 2025 by Casey Yocom
Excellent service all the way around. They came out the day after I called to setup service. Dillon was the gentleman that came to setup my Internet. He was amazing! Waited for me to get home, answered all of my questions, and made sure I was good to go all the way around before leaving. My experience with Dillon is the reason for the 5 stars as well as why I choose Cross. 10/10
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August 2025 by John Slaughter
They use to be customer friendly not so much today. Hard to log on. Keep changing rules
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August 2025 by Jeremy Warren
Terrible customer service. It’s 2025, I live on State Highway 31 and still have copper lines. Internet sucks!
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August 2025 by Brandon Thornton
Robin was knowledgeable and quickly fixed our issue!
