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December 2023 by Chuck Rayshell
Worst accounting experience I have had in over 30 years of owning a small business. I was part of a mass e-mail in April of 2022 apologizing for being short handed and having to file all returns late. I turned in my files in mid- February! I scrambled and found another CPA and she got it all done but I still had to pay around $500.00 in late fees. She also found a few incorrect entries from F&F for my OESC and OKTAP. F&F said those were "typos". If you want competent help avoid this firm!
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December 2023 by Joshua Hughes
I have used them for 2 years and it took forever to get things done. I dread it everytime I have to reach out to them because they come off so much like I’m a waste of their time and beneath them. Like me trying to grow my business isn’t worth their time because it’s in its early stages. I had to go to their office to get someone to talk to me. I only used them or even heard about them was because of Dave Ramsey, which I’m not using his references anymore based off this experience! I feel like tax planning is hard enough without all the uncomfortableness. This isn’t a good fit for me personally & I Do not recommend them.
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May 2023 by Jeff Waits
Oh, they have not communicated at all in the last four months. I told them two days ago I was leaving and now I cannot get a return call by nobody especially the boss. They will not give me my info for my accounts.won’t answer the phone .
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April 2023 by Nicole West
Great service and methods of communication with their Portal and also timely responses via email (or phone if you need that, I'm always able to get ahold of them that way too). My husband started a new venture last year and they helped us with putting together everything for taxes in a really easy way. We've been using F & F for years now, but recently needed them more for our new business, and I am so glad they are our accountants. Highly recommend.
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April 2023 by Malisa Tubtim
We will never hire them again. We had the worst experience. Everything was extremely delayed, communication lacking, and services were overpriced especially after an overall bad experience.
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November 2022 by Matt Aguero
I have used them for two years. Both times it took forever to get things done. This past year, I gave them my tax info in February. I didn't get it finished until September. Communication was so difficult with them that I had to go to there office to get someone to talk to me. I decided to use them, because they were recommended on Dave Ramsey's website. I eventually told them I was going to email Dave Ramsey. I guess that was the magic words, because the next day my taxes were finished. Do not use them. Please take your business elsewhere.
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September 2022 by HR S.
I had F&F doing my Corporate & Personal taxes for probably the last 7 years, and In the last two years they have really dropped the ball. Filing taxes very late, poor communication, ect. This year I got hit with hundreds of dollars in penalties and interest because they did not file the taxes on time. I asked them about the bill for late payment I got from the IRS and whether or not they had filed extensions. They said they had filed extensions but that does not stop penalties and interest for late payment stacking up, and that I should have guessed what I owed and paid on time and it's not their fault. Maybe I should have know that filling and extension does not extend when you owe the money, but I didn't, and I pay them because they are supposed to know these things and guide me through the process. They failed at that, and still had the gal to charge me more than they charged last year. They were once a fine company, but no more.
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July 2022 by Heather Woolever
This company is the most unprofessional company I have ever had the displeasure of working with. First they caused a delay in paperwork preventing me from being able to create a payment arrangement in a timely manner. Then, they were to make the arrangement for me at no cost to make it up to me. It was never done. Now I find out another mistake has been made due to their negligence and was told it was taken care of prior to me contacting them. They sent proof this was done. However, the form was late and it wasn't sent in until two days AFTER it was due. Never do business with these people. Chris is a condescending j*** as well. He doesn't want to take the blame.
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July 2022 by Heather Woolever
This company is the most unprofessional company I have ever had the displeasure of working with. First they caused a delay in paperwork preventing me from being able to create a payment arrangement in a timely manner. Then, they were to make the arrangement for me at no cost to make it up to me. It was never done. Now I find out another mistake has been made due to their negligence and was told it was taken care of prior to me contacting them. They sent proof this was done. However, the form was late and it wasn't sent in until two days AFTER it was due. Never do business with these people. This whole encounter has been unnecessarily stressful.
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May 2022 by Ryan A.
Chris and his team have completely ghosted my wife and I after 13 years of doing business. I sent several communications about our 2021 tax situation starting in early January, 2022. On March 31st, after two follow up emails from me, I received an apologetic email and a promise for a more specific response the following day but it was never received. I called the office on Tax day and was advised an extension had been filed, but no ETA could be provided for a response to our situation, our tax review, or tax filing for 2021. Several more weeks have passed with ZERO communication from F&F. I'm incredibly disappointed that our 13 year relationship has come to an end this way. F&F is clearly having some internal issues and I would recommend finding an alternative accounting firm for your needs.
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May 2022 by Robert L. Compton
We have gave our taxes as well as our sons to F&F the week of spring break in march, and we have been loyal customers for over 5 years. We called on the day of tax day , and they said that they had to do a extension sue to Persnal shortages. We finally get the amounts after numerous phone calls and the taxes are not correct. We get the bill and it’s a very large bill for the services. There were several errors and my wife spoke to several people about the errors. The last person she spoke too said there might be penalty’s and interest due to the time frame. This is not our fault my wife stated it is your firms fault for not getting this done before the due date and F&F wanted my wife to call the state and ask if there is any penalty’s? It is F&F’s job to do this and due to there fault of not getting it done take the responsibility of the penalty’s. I am very upset and disappointed with F&F . What upsets me is they are a supporter of Dave Ramsey , and he supports them and they treat customers like this. Poor customer service.
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May 2022 by Robert C.
We have gave our taxes as well as our dons to F&F the week of spring break I'm march, and we have been loyal customers for over 5 years. We called on the day of tax day and they said that they had to do a extension sue to Persnal shortages. We finally get the amounts after numerous phone calls and the taxes are not correct. We get the bill and it's a very large bill for the services. There were several errors and my wife spoke to several people about the errors. The last person she spoke too said there might be penalty's and interest due to the time frame. This is not our fault my wife stated it is your firms fault for not getting this done before the due date and F&F wanted my wife to call the state and ask if there is any penalty's? It is F&F's job to do this and due to there fault of not getting it done take the responsibility of the penalty's. We just found out they didn't file the extension until 4/4/2022. They wanted to charge us over $700 for this total mess and stated they would pay the $60 in penalties. I am very upset and disappointed with F&F . What upsets me is they are a supporter of Dave Ramsey and he supports them and they treat customers like this. Poor customer service.
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May 2022 by Matthew Hicks
Used them for two years and they failed to update my withholdings both years. After it happened the first time they "corrected the issue." They also said that they would set up a repayment plan which I SIGNED FOR. Then I get hit with late notices. In order to stop the nonsense I had to pull funds from my WEDDING FUND for a wedding that was in two months. This year, it was the same thing. Nothing changed on my salary from the year before. They don't communicate at all, you have to constantly nag them to get a response and usually that response is "I'll look into it" and then nothing until you complain again. I would not suggest anyone use them and I was extremely disappointed in the way they handled the situation.
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January 2022 by Mary Brinker
5/5! You truly have a team of hardworking dedicated individuals working behind you at all times. I won’t take my business anywhere else!
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December 2021 by Mary Groeschel
Great communication! You feel welcomed and valued from the moment you walk in the door.
