Tinker Federal Credit Union receives positive reviews for its in-person branch service, with customers describing the staff as kind, helpful, efficient, and genuinely caring. The associates are noted for being able to handle multiple transactions quickly and for finding solutions. One reviewer, initially skeptical, was pleasantly surprised by the warm greeting and efficient service, which changed their attitude and made it their new home branch. While the Yukon branch is specifically mentioned for good service and handling loans well, customers recommend making an appointment as branches can be busy, though walk-ins are accepted with an expected wait. However, significant criticism is directed at the online banking system. Customers report that a new mobile app forced them to create an entirely new account, a process described as a ridiculous inconvenience and a roaring pain. This issue has led to frustration and a stated intention to leave the credit union once a current loan is paid. The experience highlights a strong contrast between the excellent branch people and the problematic digital platform.
Shellie was so helpful today! She is always friendly, kind, and does a great job. We really appreciate all of her help and the excellent customer service she provides.
May 2026
Andrea was so helpful and listened to what I needed to say. She was very understanding and so kind. She helped me clam down due to the issue I had. So Thank you Andrea.
April 2026
Aneesa Trejo made the experience for my fiance and i pain free! Our appointment went smooth and had our member cards within minutes. Thankful to have a great experience at this branch.
