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September 2023 by m s
I was promised a trailer with a ramp. There weren't any available at pickup time.
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August 2023 by Mari Chavez
I have rented a cargo van for the last 3 events , this location is super easy to work with, I had to change my time and drop off date and they were understanding and friendly. I will continue to rent from westpoint because of their excellent customer service.
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August 2023 by Mark Studier
Great staff very friendly property is very clean.
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July 2023 by R. M.
Get a new manager. Chip was an obnoxious, condescending j*** and I do not appreciate the way I was spoken to on both occasions I had to deal with him (renting a van and storage closet). Between him not understanding how technology works (but pretending as if he did) and the incredibly abhorrent voicemails he leaves, I refuse to do business with such a person. You catch more flies with honey rather than vinegar. A customer service class would do him wonders. I'll return to going to the 39th st location. Those guys have it down to.a science, and somehow they're not total jerks about it. I dropped over $100 easy in about 25 minutes, and Chip acted as if I peed in his morning coffee. Corporate better take some action or they will continue to lose valuable business in the city of Yukon.
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May 2023 by Nathaniel Miller
Don't get me started with this company! I had a U-Haul rental set for this location for a move. I got a text that said they may not have one available and to try a different location. I called just to verify that that was correct and the guy who answered was a j**** Very condescending and rude. Even if I wasn't moving I would not do business here. 0 stars
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April 2023 by Anthony Dix
Great storage unit with great price
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April 2023 by Derrek G.
Wish to give no stars. Their auto payment system was not working and they gave me possible excuses of why they didn't take my scheduled payment. I told the guy to process the payment again and still gave me an excuse. Saying that their is something wrong with my card. Three days later he charged me $40 for late fee on the same card they he swore he could not use the make my payment. I am so upset of his unprofessional actions that I cancel my account with them and now using Public Storage across the highway. Such a rip off business.
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March 2023 by Sharon Hale
Great service and definitely our 'go to' for moving or storage needs!! Chip is an amazing dude to work with.
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February 2023 by Eagle Crew
I would give zero stars if I could. Very unprofessional and the man at the front desk had a beyond horrible attitude, so much so I rented somewhere else
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February 2023 by Cyndi A.
Very unprofessional. I had to rent somewhere else last minute due to the man at the front desk's poor attitude and unprofessional behavior
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December 2022 by Derek B.
Chip is the biggest tool I've ever encountered as far as customer service. Do yourself a favor and completely avoid doing any business whatsoever here. He had an attitude from the moment I walked through the door and by the time it was over I cancelled my reservation and went elsewhere. He refused to rent the trailer I reserved saying my Jeep Gladiator was a "soft top". It is a factory hard top and I do have a sunrider soft top on the front. But guess what? The Jeep is built with a factory roll bar so it doesn't matter if it has no top. I contacted Uhaul and they said the sunrider is an accessory and he should have rented the equipment to me, so he was completely wrong. He also put a note on my account saying the portion of my head above my neck was mush and I was very aggressive. And I was aggressive because I'm a grown man and I do not accept being treated the way this ignorant ass treated me.
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December 2022 by Michael B
Chip is the biggest tool Ive ever encountered as far as customer service. Do yourself a favor and completely avoid doing any business whatsoever here. He had an attitude from the moment I walked through the door and by the time it was over I cancelled my reservation and went elsewhere. He refused to rent the trailer I reserved saying my Jeep Gladiator was a soft top. It is a factory hard top and I do have a sunrider soft top on the front. But guess what? The Jeep is built with a factory roll bar so it doesnt matter if it has no top. I contacted ***** and they said the sunrider is an accessory and he should have rented the equipment to me, so he was completely wrong. He also put a note on my account saying the portion of my head above my neck was mush and I was very aggressive. And I was aggressive because Im a grown man and I do not accept being treated the way this ignorant a** treated me.
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December 2022 by Account Manager
Very Friendly, professional, clean, safe and efficient. I liked the employees.
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November 2022 by Derrick B.
Was physically attacked by the fat old guy who claimed he was the owner. Apparently, he wanted me to fold the blankets I rented. This isn't the first time a customer had to call the cops on him. DO NOT DO ANY BUSINESS WITH THESE CHUMPS.
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August 2022 by chris provancher
Easy pick up. Easy drop off. Fairly priced.
