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January 2024 by zizo asklany
Incredibly rude staff at this location. Very dismissive of your concerns. Lady over the phone spoke to me with a very derisive tone even though I was just calling to ask if an exchange was possible.
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November 2023 by Kavin Selvarajah
They always have great deals. Very friendly customer service.
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September 2023 by mani khan
I have very beautiful experience in banana republic Ajax location girl name Emann she is very nice and professional attendant of this store. Thank you Emann
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September 2023 by farhan tajammul
Have very nice experience at store and all staff specially Emann is so polite & supportive
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August 2023 by Al Muradally
Customer service is amazing.Staff are so helpful. Staff went out of her way to steam my shirt.
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July 2023 by Frankie
Loved the store and customer service was great
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June 2023 by Laurence's Nature Adventures
Great shop with amazing deals and great clothing options.Amazing and super helpful staff ?One of my favourite go-to shops.
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June 2023 by Chelsea Obasi
Cute outfits! And the employers are soooo nice!
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April 2023 by Lorne Spencer-Jones
I shop at Banana Republic very often, so often that when i walk into the store, I would hear, "Welcome back!"Usually, I would have an amazing experience at Banana Republic, but not this time. I found the manager to rube. In my opinion He doesn't know how to relate to customers in a positive manner.I purchased a suit for my husband. This is the 4th suit so far, so by now I know what to expect. The attendant folded the pants of the suit, so I asked him why am I not getting a hanger? His retort was, "I can't give you the hanger." I said "Usually, I am given a hanger." He proceeded with placing the pant in the bag.I noticed that the jacket was very wrinkled, so I asked him if it could be steamed. He responded, "No."I said, why not? Usually, the staff would happily steam it." It was then he said,"we are under new managementand as the manager, I get to make decisions about the store and we are short staff so we can not steam the suit." My response was,"I just spend $400,00 and you are telling me that you won't steam the wrinkles out of the jacket?" His response was shocking!"At least you would have paid more for the suit at Moores."I couldn't believe my ears and without hesitation, I said, "You have very poor customer service skills. This is not something you should say to a customer!"
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November 2022 by Shantel
I have been shopping at this location for years and years. I’m not sure what happened between then and around when the pandemic started, but this store has truly gone downhill. Not only are the staff unfriendly, snarky, and not knowledgeable about their products, but the items in store have been around for ages. It seems like they are desperately trying to sell old stock (with no luck) and refusing to bring new clothing in. And what has been brought in is pretty terrible at best. In the last little while, they’ve also changed their return policy and there are now items that are final sale. In store yesterday, I went to purchase a dress and pair of jeans and wasn’t even made aware of the change until I asked what the return policy was. The rep responded with the most sketchy answer “once you pay for it, you’re stuck with it for life”.. and that was actually enough for me to put the items back and walk out empty handed. It almost seemed like something was wrong with the clothing and they were just trying to get rid of it. Needless to say, I will not return. Please train your staff on how to be kind and courteous human beings. This alone was such a turn off.
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April 2022 by Liza Mendonca
Friendly staff. Love the discount section. Great quality clothes that look stylish and last a long time. Store is always organized well and has a good selection. Fitting rooms are clean.
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April 2022 by drew saarinen
Love BR! Nice selection for an outlet and of course priced to clear. Staff Friendly and helpful
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March 2022 by N F
SriRam and Safiya here are super helpful, super pleasant and super Courteous. They made the shopping experience for me and my son super pleasant, easy and convenient. Great customer service goes a long way, and certainly these two went above and beyond. Thank you!!!
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January 2022 by Ravisha Smith
Had a lovely experience, a lady named Brianna helped me find the clothes i needed.will go back soon to shop, they have great deals and good quality
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December 2021 by Ruben arruda
Went later in the evening on a week dayStore was less busy. Wish they also sold shoes at the store but was told they could order for me online and send to my homeBut would like to try them on frist
