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February 2024 by Luisella Gesualdo
We had the pleasure of purchasing our second truck at Jaguar Lakeridge. Once again Rob made our trade in and purchasing of our F-Pace an excellent experience. He took the time to find us a truck that we loved and provided excellent service. Rob took so much time ensuring that we knew all the features of our new truck. Special thanks again to Shannon for taking such good care of us as well.
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December 2023 by CC Maquito
The staff and the mechanics are extremely helpful and knowledgeable! Thanks ever so much!
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December 2023 by Hamilton Jeyaraj
First time dealing with Jaguar Lakeridge. Very Impressed! The process was very smooth and professional. Both Rob and Shannon were very helpful and made the purchase very enjoyable. Rob's honesty and transparency was much appreciated. Definitely recommend without any reservations.
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November 2023 by Jonathan Schofield
Jaguar Lakeridge staff always treat us very well. Service is easy to arrange, the waiting area is quite nice and the atmosphere is quiet.
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November 2023 by S Simeunovic
I would avoid the service department at all costs. Especially if your aren't under factory warranty.I brought my XE diesel to them to repair a leaking fuel injector. In the process of working on the car, their tech broke a bolt holding the injector to the car. The insisted that this was my issue and I would be responsible for an approx. 6k repair. They also collaborated on a story that was completely fabricated in regards to why I was responsible for the repair,This is bad business at it's best.Avoid at all costs!!
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October 2023 by Ifham Buhary
I recently had the pleasure of working with John at Jaguar Lakeridge, and I cannot speak highly enough about my experience. From the moment I stepped onto the lot, John's friendly and welcoming demeanor immediately put me at ease. His genuine warmth and courteous approach made the entire car-buying process not only smooth but genuinely enjoyable.John's extensive knowledge of the Jaguar lineup was truly impressive. He patiently answered all my questions, taking the time to explain every detail about the vehicles I was interested in. His expertise was apparent, and it was evident that he had a deep understanding of the features and capabilities of each car.Overall, my experience with John at Jaguar Lakeridge was nothing short of exceptional. His friendly demeanor, courteous manner, and extensive knowledge made the car-buying process a breeze. I highly recommend John to anyone in search of a professional and personable salesperson who genuinely cares about finding the right vehicle for their customers. Thank you, John, for making my car-buying experience at Jaguar Lakeridge an outstanding one!
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October 2023 by Veronica Tsigaridas
The service department at this location is stellar. I had the privilege of working with Ismail, he made me feel welcome the moment we met, he is incredibly knowledgeable and walked me through everything regarding my service appointment and clearly explained my warranty and all services covered and provided , his customer service was exceptional. Shortly after my appointment I got a crack in my Jaguars windshield, I reached out to him for advice and he provide all the details necessary ,that I chose him and his team to replace my windshield instead of my insurance referred windshield experts. Ish thank you ? you are fantastic !
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June 2023 by Violet Viglasky
If there was a Zero- that would be our experience with this dealership. I purchased a Jaguar F pace 2018 Diesel- Basically a Lemon- constant issues. $$$$ We brought it in for detailing a while back and they took it for a test drive and came back with some broken hose ended costing us $4741.24. Nothing wrong at the time, but they found something wrong. I would estimate my repairs to be at least $15k-20 k in the 4 years we have owned this!!Anytime we bring it in, the magic number is always $5k. Icing on the lemon cake of a vehicle. MY diesel engine, died at 167km, diesel engines are suppose to run 300,000 even 400,000 km. We got it towed to the dealership and was quoted $28266.65 for a replacement. No remorse, they do not stand behind their products. Basically just told us we didn't purchase extended warranty! DO NOT BUY FROM THIS DEALER OR ANY JAGUAR products. They keep saying you purchased a High end vehicle, comes with high end cost, but no value -0$ value to their products. Basically i'm stuck with a vehicle I can no longer drive due to the faulty engine & an abnormally repair cost of $ 28 k+++. NO customer service!! THEY DO NOT STAND BEHIND THEIR PRODUCTS! DO NOT PURCHASE FROM THIS DEALERSHIP OR BRAND EVER!
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June 2023 by Melanie Nash
I had an outstanding car buying experience with Rob, the sales manager at this dealership. From start to finish, Rob’s knowledge, enthusiasm, professionalism, and exceptional customer service made the process smooth and enjoyable. He took the time to understand my needs, provided valuable insights, and never made me feel rushed or pressured. His transparency and honesty were commendable, and I felt confident in my purchase. If you're looking for a trustworthy and reliable car sales manager, I highly recommend Rob. Thank you for a wonderful experience!
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June 2023 by David Trahair
We love our new Jaguar F-Pace and the service we get from Jaguar Lakeridge is always outstanding.
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April 2023 by Lauren Musson
I just went along for the ride when my husband needed a tube of touch-up paint for his SVR – and I ended up buying a hot red F-Pace straight out of the showroom. Rob Woudwyk knew my husband and wandered over to introduce himself to me. By then I think I had already mentally bought the car. Though even he would have to admit the entire sale kind of plopped into his lap, Rob rose to the occasion and the process was flawless.Picking up the car was an amazing new experience. Instead of what I had been used to (“Sign here, sign there, gimme your money, here’s the keys”) Rob painstakingly went over every detail of the car. He spent over an hour, outlining everything I needed to know and setting up my personal preferences. ( I didn’t think he would have been able to explain the logic behind a gear shift that goes forward for reverse and backward for drive, so I didn’t bother to ask. That’s the one thing I am still struggling with. Fortunately, it beeps before I "reverse" through my garage wall.)This dealership clearly emphasizes customer service and understands that even small things mean a lot; Rob let me know about a construction issue nearby and what route to avoid. He curated a gift bag of cool Jag swag. He phoned me after I had the car for a weekend, just to make sure I was happy. He said he’d check in again every once in a while, and I believe him.And for the cherry on top of this particularly lovely sundae? When we were signing all the necessary forms, the very personable financial manager, Shannon Groves, casually said, “Sign here and we’ll cut you a customer loyalty cheque for a thousand dollars …” and I was saying “Wait. You’ll what now???”Overall, a terrific experience and a terrific car!
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March 2023 by Fabian O. Wills
With 5 JLR retailers closer to my home, I continue to go to Lakeridge for my Jaguar and Land Rover needs. Their team led by Rory O’Connor (GM) is top notch and knows the value of customer loyalty and engagement.
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February 2023 by Dorothy Stano
Incredible customer service!! I was speaking with Tameeka and she directed me to the right person and helped me with all my questions. Very impressed with the customer service at this location!!
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January 2023 by Harold Ball
Having recently purchase a vehicle from Lakeridge Jaguar/Land Rover, I could not have been more pleased with the entire experience.As my f-Pace SVR was a custom order it took several months to arrive, and throughout the wait my sales associate Rob Woudwyk regularly kept me up to date on how things were progressing including the actual build start/completion dates and shipping information together with the name and tracking link to the ship that was brining it to Canada.When the vehicle did arrive Rob spent over 2 hours with me going over and setting up the vehicle in accordance with my personal preferences.Following pick up I had occasion to visit the service department to have a minor cosmetic issue dealt with, and was very impressed with how Greg Kerkos, the Service Manager oversaw the entire process.Upon arrival, and following a review of what would be required, he called in a specialist to effect the repair, and while waiting I was offered a comfortable chair, refreshments, and Greg provided me with regular updates.To date, this has been the most positive overall experience that I have had at an automotive dealership.If you happen to be in the market for a Jaguar or Land Rover, I’d highly recommend that you consider Lakeridge.
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December 2022 by Steve Lambert
Johnny Cousins is absolutely the best sales person on earth. He will make your experience of buying a vehicle absolutely perfect. Words can’t describe how amazing it is to deal with him when buying a Range or Jag. I couldn’t be more in love with my 2023 SVR
