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February 2024 by Kostas G
Expensive. There is absolutely no justification for those prices when you can find the same products elsewhere cheaper. In the US they are substantially cheaper. Next thing you know people are going to have to give away their pets… between feeding the human family vs the pet family, people will choose the human family. GREED!
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February 2024 by Ellie M
Cashier line on weekends and even this Friday the wait is too long esp if you are standing there with your dog. Not enough staff here to help. People have questions about food etc and 10 people waiting in line with one cashier the rest are stocking
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October 2023 by Linda Calla
The staff are friendly, helpful and knowledgeable. Great selection of food and toys. I wiill be shopping here again
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October 2023 by Dar Spray
Good selection and very nice staff. Thanks for my new pj's.
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October 2023 by iwnl Wiat
I had a few questions and a very friendly worker named Daniella helped me not only find the best product for my dog but was very patient as well as welcoming. Thanks Daniella, this location rocks!
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September 2023 by Tee H
Close to home but some of the employees are hit and miss when it comes to knowing their products or promotions.It would be nice to get consistency but overall the store is good.Very clean for the dogs.Very organized.Love their events.
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August 2023 by Erosha Amendra
I recently visited Ren's Pets in Ajax to shop for my two dogs and had a mixed experience with their customer service. However, the wide selection of pet food, treats, toys, and other products certainly made the visit worthwhile.On my last visit on July 30, 2023, I was fortunate to be assisted by an employee I had dealt with in the past. Her expertise and helpfulness were commendable, and she efficiently addressed my queries about the food I was purchasing. Moreover, she went above and beyond by answering questions about a dog trimmer I had bought the previous week. I left the store feeling satisfied with her assistance, and this exemplifies the type of customer service I hope to receive consistently.However, I must acknowledge that my past experiences with customer service at Ren's Pets have been hit and miss. During a prior visit when I purchased the dog trimmer, I felt rushed and left with unanswered questions, which left me less than satisfied. The inconsistency in customer service is a concern as it affects the overall shopping experience and leaves customers unsure of what to expect. I hope they focus on providing more consistent and attentive customer service to enhance the overall shopping experience.
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August 2023 by Shawn Christo
Warm, friendly greeting upon entering store. This location is very well organized and staff is helpful when needed.Great selection of dog foods and staff is very knowledgeable and will assist in choosing the right brand, type for your needs.
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June 2023 by Michael Waller
I've been going her since we've gotten our pups and put them on raw food. They have great service and are always willing to help you out.
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June 2023 by Lori Fabbri
This is my favourite pet store, I'm there often. Product is great and sales are good. Staff are all good but Aaron and Jessie deserve an extra big call out. They are both super helpful, knowledgeable and consistently friendly with customers. I look forward to seeing them when I go and they have helped me learn so many things to help my dogs.
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May 2023 by A Singh
I went in today with my dog asking for assistance. The girl did not bother care to help but felt she had too and went to blow her nose and never came back to help. Funny enough my dog was the one that led me out of the store not the other way around. The girl did not care to sell me any products which is great and told me to use a trainer instead.It is sad, because l use to love going to Rens when they first opened when l had my first dog. Now with my second, they lost me as a customer. Oh well, there are other competitors.
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May 2023 by T Lopez
Amazing staff and great selection of food and treats. My little guy loves going in!
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April 2023 by Jenn
Was very impressed with the selection, of collars, beds, dog food. The staff was very helpful, especially the lady working cash today unfortunately I did not get her name but it was around 1130. Will be back again.
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April 2023 by Lovy Khanna
It’s a good pet store with great selection all around. We typically go here to their Canada pooch products and selection of treats for pets. Staff is great, store is organized.
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March 2023 by Jean-Paul Hernandez
They have a lot of stuff for our fur baby. Staff was friendly and helpful; looking forward to going back again soon.
