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October 2024 by ashley george
Save yourself some time , don't go in store here. Rogers customer service call center is better than this. I was straight told can't help without even trying to understand what I was there for.
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October 2024 by Ivan Thai
Is it a high security bank vault or a Rogers store? Wait outside, look in the camera, show ID. the wait is brutal and moves very slow. This is the only branch I’ve ever seen do this….
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October 2024 by Brigitte Tran
Parents went in to return a phone bought on device return option as it was the end of their term. The lazy retail workers here LIED and denied them, telling them to call customer service to return it as they cannot do it in store (which is a LIE). They are just too lazy and are too busy with twiddling their thumbs to pack it in a box to ship out. I’ve worked in mobile sales for 5+ years. The least they could have done is called customer support with my parents to help them get the return box. Good luck with your future endeavours if you have such a bad work ethic.
I recommend that customers do not shop with Roger’s, instead go to mobile kiosk in loblaw/superstore or Best Buy. They have way better deals.
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October 2024 by Denise
Very unpleasant customer service- we initially went there for Fido around 6pm on a weekday, even though the store hours indicate that they are open until 8pm we got redirected to Rogers. The store doesn't let you in, you have to use a buzzer, look at the camera above the store, and wait in line outside. They take you one by one even though the store is literally empty inside. We found it very offensive, as if each client is a potential robber.
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July 2024 by Josh Lifesgood
At this Rogers store, before I can even get in I was greeted very rudely horrible customer service Lisa was the lady that attended the door and was very rude and unprofessional I do not recommend going here.
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July 2024 by Aaron Torres
Was ready to buy a new phone in store, however, store employees weren't letting anyone in due to lack of associates. Expected me to scan a QR code and wait outside in my car for an undisclosed amount of time. Ended up buying a new phone elsewhere.
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July 2024 by Sienna May
Second time I’ve been here to upgrade my phone and was helped both times by a gentleman named Lequane (I really hope I spelled that right I’m so sorry if I didn’t) he was so great, and worked with me through the process. This time was way faster than the last time but he was patient and helped me figure out what was wrong. Definitely would recommend this location just based on those two experiences.
Everyone at this location is friendly, all in a great mood and they all help each other.
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June 2024 by yahya kn
Came in needing 8 lines. Lequan was very helpful and got me a solution for my lines. Best deals!
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June 2024 by Martin Printice
Elias was great have us lots of discounts and gave us an upgrade for way less than normal great service
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June 2024 by Mike
I went to return my phone at the end of the finance term as usual. I get 1 inch in the door they asking why i am there and I tell them. They ask if I'm getting a new phone, and I say 'no' and she tell me she cant help me, I need to call Rogers help line. I call Rogers, and they can't even process the return because the phone was bought at the store, it must be returned at the store.
Drive to another location, this place obviously just wants to sell, and not provide service. Hopefully Rogers finds someone new to run this place.
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June 2024 by Aleisha W
Justin and Alyssa helped me out today they were both knowledgeable and friendly
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May 2024 by Silent_Soul
Saw one of your ads about eye bag removal, and I was actually interested in what her secret was but you stopped her right before she was going to reveal what she uses. Shame.
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May 2024 by May-Anne Arce
Atrocious customer service. The representative helping me was very dismissive and inattentive. Multiple times during our conversation, she would interrupt me and leave to talk to other people. She was rude in asking what I was looking for, and made me feel unwanted in the store as soon as I walked in. When she tried to sell me a plan, I showed her a plan I saw currently available on the Rogers website, and she tried to gaslight me into thinking it doesn’t exist, even after showing her the promotion on the website, and tried to sell me something twice as much. I didn’t buy anything, and after calling Rogers later, they confirmed the promotion was legitimate.
Decided to switch to another Carrier after that shockingly bad interaction with the representative from this store.
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May 2024 by Cassie MacNeil
I came in on a Monday afternoon looking to make my own account as I had been sharing one with my partner. Yes you do have to look up at a camera before entering and the doors are locked. It's really not that serious, they let me in almost immediately. Q helped me with everything I needed got me an amazing deal on internet and a phone plan. I even left with a new phone which I wasn't really expecting to get for such a great price.
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April 2024 by David Xavier
Thinking of working on your tan this summer? Book an appointment at this Rogers and be locked outside to soak up the sun!
