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February 2024 by Tiandre Williams
Yusuf is amazing
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December 2023 by shaswaty saha roy
What a waste of time
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December 2023 by SCOTT WILLIAMSON
why have a store at all, sure if they are selling you new stuff they are great- but existing client go there and are told to phone the 1-800 # for an awkward conversation and lengthy wait time- simple stuff like change a plan or have bill question why can they not help! you got the store anyway??? calling you call centre is not a pleasant experiences
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November 2023 by Carl
Worst experience ever. Feels like some dystopian prison. You have to line up and look into a camera to gain access. It’s freezing cold and we are locked out here like we are already determined to be criminals.
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November 2023 by Sapan Rana
My recent experiences at the Rogers Communication store have been extremely disappointing. Despite making three consecutive trips from a considerable distance, I encountered unhelpful staff who not only failed to assist me but also refused to contact customer service on my behalf. The overall attitude of the employees was notably rude, leaving me thoroughly dissatisfied and rating the customer service as a solid 0.
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November 2023 by Fremie Almeida
A communications store where the employee does not specialize in communication of what the customer wants. Rather than hearing the customer speak . The employee would choose to ramble on and on . Came here today the door was locked . People inside . I thought maybe a national holiday popped up . Spoke through a intercom . Talk about communication.Was told all agents are busy you can sit on the couch. Never happened. I explained to the young buck that I don't have service. Didn't hear a word of what I said. Instead kept rambleing on and told me to scan the qr code. Without service(no sim card) how can you scan a qr code. Almost as if the intercom is one way. When asked how long do I have to wait. Or do I need an appointment. We are still rambleing on.Mouth is working but the ears are dead.To the manager if you would like to hear more . Please reach out otherwise please keep your 3rd grade graduate at this store.
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October 2023 by Amber Baldwin
I should have read the reviews before going or I would have picked a different Roger's store. The guy I dealt with was so rude, argumentative & just all around not pleasant. Terrible customer service team at this location, they don't honor anything and either open late or close early. Get new staff cause this Roger's store is making Roger's look worse then they are. Roger's is lucky they still have customers with the way they have such horrible customer service... So sad you can't find good customer service anymore.
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October 2023 by Aparna de Alwis
Worst, rudest employees I have ever encountered. They treat customers like enemies.
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August 2023 by Layne Aspen
Friendly staff and very patient.Other than the security measures for entry that may keep you outside and waiting awhile, which are implemented to keep the staff safe. No other issues.
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August 2023 by Binish Sam
Too waiting even no rush. Very bad customer service . We have to wait tooooo long
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June 2023 by Muralikrishnan G
Don’t waste your precious time by going to this store! Such a waste of time !
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June 2023 by Gina C.
Your new store policies are horrid. It feels like a prison interaction rather than a customer service transaction. The worst customer service experience ever.
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June 2023 by Ali Azimi
Please people don't even bother yourselves coming here , to this location, one of the veryyyy worse customer service you can think of it, rude , and they know nothing of what they are doing,I would give zero stars if they had the option for
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June 2023 by Winfred Khan
Nisa was wonderful to deal with, she knew exactly how to resolve our issue. Thank you.
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May 2023 by Aries Lobrin
Came in to upgrade my phone and clean up billing. Smit was able to resolve all the questions i had and provided exceptional service. He really exceeded all expectations and gave great customer service.
