Roots receives mixed reviews from customers. Many praise the fantastic and superior customer service. Staff are described as extremely helpful, friendly, and lovely, offering greetings and assistance with finding items, including gifts and navigating sales. The store is noted for having a great selection for any season. However, other reviews are critical, stating the store is definitely not recommended. Criticisms focus on pricing, which is called confusing, fairly expensive, and not so reasonable, with discounts perceived as unclear. The store's physical condition is also noted as not being in very good shape. Despite these complaints, some customers report a pleasurable visit and plan to return, indicating a divided experience based on individual expectations and interactions.
