The Brick
Mattress StoresHours:
40 Kingston Rd E Unit A4B, Ajax ON L1Z 1G1 Hours
About The Brick
The Brick has been a trusted name in Canadian home furnishings since 1971, offering high quality furniture, mattresses, appliances, and electronics through over 200 stores across the country. Customers appreciate the friendly and professional staff who work hard to provide good service both in-store and online. Many reviews highlight positive experiences with product selection and deals, especially during sales events. Delivery services are generally prompt, with some customers noting that the delivery team is friendly and efficient, even cleaning up after themselves and taking old appliances without damage. However, some mention minor issues, such as delivery personnel with noticeable body odour. Customer service at The Brick is often praised for being honest and helpful, especially when it comes to pricing and warranties. Some customers have encountered challenges with the delivery scheduling system, particularly for condo living. The system doesn't always accommodate condo requirements, like booking the moving elevator, and the time slots can be difficult to secure or plan around. Despite this, overall experiences are positive, with many customers feeling satisfied with their furniture choices and the service they received. The staff, especially sales associates, are described as professional and kind, making shopping at The Brick a pleasant experience.
Most Recent Reviews
January 2025
Customer service was great. Delivery was on time and my kitchen chairs are awesome!
January 2025
Very efficient service. The workers were very friendly. Can't wait to use my new washer and dryer.
January 2025
Purchased a Verona Sofa from Sarah online and the service and price were excellent. Would definitely recommend working with them. They were able to provide a better price with delivery than my local brick.
More Comments(180)
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- Ajax, Ontario