The Brick

Mattress Stores
Hours: The Brick has been a trusted name in Canadian home furnishings since 1971, offering high quality furniture, mattresses, appliances, and electronics through over 200 stores across the country. Customers appreciate the friendly and professional staff who work hard to provide good service both in-store and online. Many reviews highlight positive experiences with product selection and deals, especially during sales events. Delivery services are generally prompt, with some customers noting that the delivery team is friendly and efficient, even cleaning up after themselves and taking old appliances without damage. However, some mention minor issues, such as delivery personnel with noticeable body odour. Customer service at The Brick is often praised for being honest and helpful, especially when it comes to pricing and warranties. Some customers have encountered challenges with the delivery scheduling system, particularly for condo living. The system doesn't always accommodate condo requirements, like booking the moving elevator, and the time slots can be difficult to secure or plan around. Despite this, overall experiences are positive, with many customers feeling satisfied with their furniture choices and the service they received. The staff, especially sales associates, are described as professional and kind, making shopping at The Brick a pleasant experience.

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1. Ajax, Ontario